Fokus: Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang
Vol 24 No 2 (2026): FOKUS : Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas K

OPERATIONALIZATION OF EXCELLENT SERVICE

Erik Sudarso (STIE Mulia Singkawang)
Venny Adhita Octaviani (Unknown)



Article Info

Publish Date
11 Sep 2026

Abstract

This study aims to determine the effect of leadership and work environment on employeeperformance at the Secretariat Office of the Regional House of Representatives (DPRD) of SingkawangCity. The results indicate that, partially, leadership has a positive and significant effect on employeeperformance. Leadership that provides a sense of security, comfort, and concern for employee welfareenhances their motivation and work enthusiasm. Moreover, the work environment also shows a positiveand significant effect on employee performance. A harmonious and comfortable work environment, freefrom noise, contributes to a conducive atmosphere for achieving organizational goals. Simultaneously,leadership and work environment jointly have a positive and significant influence on employeeperformance, with leadership having a more dominant impact compared to the work environment.

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Journal Info

Abbrev

fisip

Publisher

Subject

Education Social Sciences

Description

FOKUS, Jurnal Ilmu Sosial dan Politik, kali ini memulai tampil dalam kemasan baru. Tampilan dan gaya baru bukanlah berarti menafikkan eksistensi dan substansi keilmuan, terutama ranah kajian administrasi publik. Terbitan ke 17 nomor 1, Maret 2019, tentunya banyak harapan dan tantangan yang masih ...