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All Journal Management and Sustainable Development Journal Jurnal Terapan Manajemen dan Bisnis
erik sudarso
STIE Mulia Singkawang
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences

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QUALITY OF WORK LIFE IN BUMN (Case Study at PLN Persero Pemangkat) Singgih Tiwut Atmojo; erik sudarso; andy rinastopo
Management and Sustainable Development Journal Vol 2 No 1 (2020): Management and Sustainable Development Journal
Publisher : Department of Management - Institut Shanti Bhuana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46229/msdj.v2i1.114

Abstract

Abstract PT PLN (Persero) Rayon Pemangkat is a state-owned company tasked with distributing electricity and providing services to the public. PLN Rayon Pemangkat, Singkawang Area, West Kalimantan Region. PLN Rayon Pemangkat has two Units namely the Tebas and Sentebang Units. The purpose of this study is to look at the effect of Quality of Work Life (QWL) on performance. The population of this research is all of the employees of PLN Pemangkat rayon, amounting to 109 people with the study sample using a census. Data analysis using SPSS V22, the results of the t test show that QWL (X) significantly affects Employee Performance (Y) with a significance level of 0,000 <0,005 or H1 accepted. Then based on the regression results it is known that the coefficient of determination (R Square) is 0.511. This means that 51.1 percent of the performance of PLN Pemangkat staff is influenced by Quality of Work Life, while the remaining 48.9 percent is influenced by other variables outside the variables in this study. The advice given is, to maintain the performance of employees to remain good, then PLN Rayon Pemangkat must continue to improve the quality of work life of their employees in order to jointly achieve company goals. Keywords : QWL, Job Performance
ANALYSIS OF THE INFLUENCE OF PRODUCT QUALITY AND SERVICE QUALITY ON CUSTOMER SATISFACTION AT RESTORAN BAKMI KERING HAJI AMAN. Jimmy Jimmy; Erik Sudarso
JURNAL TERAPAN MANAJEMEN DAN BISNIS Vol 9, No 2 (2023): VOLUME 9 NUMBER 2 (2023)
Publisher : STKIP Singkawang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26737/jtmb.v9i2.4822

Abstract

Competition in the current era of globalization is highly competitive due to changes in people's lifestyles when it comes to food consumption. In the culinary world, one promising field of food is restaurants. There are various types of restaurants or eateries in Singkawang, but what is commonly found are restaurants or eateries serving noodle dishes. The limited number of noodle restaurants presents an opportunity that is capitalized on by Haji Aman's Dry Noodle Restaurant to compete in this field. The objective of this research is to determine whether there is an influence of product quality and service quality on customer satisfaction at Haji Aman's Dry Noodle Restaurant. The research method used is descriptive quantitative, collecting data through questionnaires with a sample of 100 respondents. The research results show that product quality and service quality have a positive impact on customer satisfaction at Haji Aman's Dry Noodle Restaurant.
Co-Authors andy rinastopo Atmojo, Singgih Tiwut Jimmy Jimmy