This study aims to analyze the mediating role of work stress in the relationship between workload and work environment on the performance of medical personnel in community health centers. This study involved 158 health workers in community health centers spread across the working area of the Lumajang Regency Health Office as respondents. The main objective of this study was to identify whether work stress can mediate the relationship between workload and work environment on the performance of medical personnel. Workload and work environment are expected to have a significant impact on work stress and the performance of medical personnel. Based on the research findings, workload does not have a significant effect on work stress. This indicates that although health workers face diverse workloads, it does not directly affect their stress levels. Conversely, the work environment has been shown to have a negative influence on work stress. Poor work environment conditions, such as inadequate facilities, inefficient systems, or poor interpersonal relationships, can increase the stress levels of health workers, which in turn affects their performance. Furthermore, this study also found that workload does not show a significant effect on health workers' performance. This indicates that the performance of medical personnel in community health centers is not entirely influenced by the amount of workload they bear. However, the work environment significantly influences the performance of community health center employees. Better work conditions, both in terms of facilities and relationships between colleagues, can improve the performance of medical personnel, while a poor work environment can decrease their productivity. These findings provide important insights into the importance of creating a supportive work environment for medical personnel to enhance their performance.
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