Analysis of Employees Mental Workload with Multiple Tasks in Halal Product Process Assistance Services Using the Rating Scale Mental Effort (RSME) Method at BBSPJIKB Yogyakarta: Analisis Beban Kerja Mental Karyawan dengan Tugas Ganda pada Layanan Pendampingan Proses Produk Halal Menggunakan Metode Rating Scale Mental Effort (RSME) di BBSPJIKB Yogyakarta

Sinaga, Stefania
Yanyan Ramdhani, Ade

Dinamika Kerajinan dan Batik: Majalah Ilmiah
Vol. 42 No. 2 (2025): DINAMIKA KERAJINAN DAN BATIK : MAJALAH ILMIAH

The rise in halal certification requests following the implementation of the Halal Product Assurance Law has increased the workload at BBSPJIKB. Employees assigned dual roles in assistance and inspection services are at risk of experiencing significant mental workload. This study aims to measure the level of mental workload and propose improvements. The Rating Scale Mental Effort (RSME) method was employed to assess six key indicators. The results show that most indicators fall within the high to very high categories. Fatigue emerged as the most dominant factor with an average score of 103.5, followed by workload (98) and mental effort (99). These findings indicate substantial mental pressure. Recommended improvements include proportional task distribution, additional staffing, implementation of a RACI Matrix, and limiting assistance duties to enhance employee well-being and work effectiveness at BBSPJIKB.