ANALISIS BEBAN KERJA SERTA PENGARUHNYA TERHADAP KEPUASAN KERJA DAN TURNOVER INTENTION PADA GENERASI Z DI KOTA DENPASAR: Analysis of Workload and Its Effect On Job Satisfaction and Turnover Intention Among Generation Z in Denpasar City

Ni Putu Maydina Putri Sinta Utami (Politeknik Negeri Bali)
I Wayan Siwantara (Politeknik Negeri Bali)
I Putu Yoga Laksana (Politeknik Negeri Bali)

Ganec Swara
Vol. 19 No. 3 (2025): September 2025

Human resources (HR) are essential assets for the sustainability of a company. Particularly for the younger workforce, such as Generation Z, proper HR management is crucial to maintain work stability and efficiency. This study aims to analyze the effect of workload on job satisfaction and turnover intention, as well as the mediating role of job satisfaction among Generation Z in Denpasar City. This research is a descriptive quantitative study using the Partial Least Squares Structural Equation Modeling (PLS-SEM) approach. The sample consisted of 224 respondents categorized as productive-age Generation Z. The results show that workload has a negative and significant effect on job satisfaction, and a positive and significant effect on turnover intention. Job satisfaction also has a negative and significant effect on turnover intention. Moreover, job satisfaction is proven to mediate the effect of workload on turnover intention significantly, although the mediating effect is considered weak (VAF = 17.6%). This study highlights that proper workload management can reduce employees’ intention to leave, particularly by improving their job satisfaction.