<![CDATA[This research aims finding the satisfaction level of inactive archive services at BNI Record Center (BRC) after ISO 30301-2019 implementation. ISO 30301:2019 is a standard for archive management system policy with involvement from Top Management as decision-makers in the establishment and implementation of the archiving management system. BNI Record Center Cikupa is committed to providing archive management services in alignment with the goals of PT Bank Negara Indonesia (Persero) Tbk by providing a framework for archive management objectives that considers all applicable laws and regulations, as well as continuously improving. In line with this commitment, BRC must be able to maintain the ISO 30301:2019 certification, both in terms of services and routine maintenance, to anticipate physical security risks for the archives, cleanliness, and infrastructure, including risks such as fire, flooding, pests, and ensuring the archive storage room meets the established standards. The archive services provided by BRC include storage and lending of archieve to all archieve owners in the BNI Division/Regions/Branches within the Jabodetabek area. Data collection was conducted through surveys, including direct interview with BRC managers and questionnaires comleted by service users, with a total of 77 responders. The method used in this study is the Customer Satisfaction Index (CSI) calculation, with assessment variables including service quality, security, cleanliness, and facilities as perceived by the responders. The result of the CSI analysis indicate a user satisfaction level of 99,15% regarding the archive management at BRC, which translates to an average likert scale score of 4,96, indicating that users are very satisfied with the quality of the archive management service]]>
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