Article Per Year (5 Year)
p-Index From 2021 - 2026
0.61
P-Index
This Author published in this journals
All Journal Jurnal Inovasi Global Technema: Journal of Intelligent Engineering and Computing Journal of Business Administration and Entrepreneurship Innovation
Nuria Puspitasari
Politeknik Negeri Jakarta
Astronomy Education Engineering Languange, Linguistic, Communication & Media Mathematics Public Health Social Sciences

Published : 3 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 3 Documents
Search

 1 
The Impact of Enterprise Resource Planning (ERP) Software Implementation and System Quality on Service Quality at Oriskin Clinics (A Case Study of Three Oriskin Clinic Branches) Nafisah Oktavianti; Ni Made Widhi Sugianingsih; Wahyudi Utomo; Nuria Puspitasari; Nidia Sofa
Technema: Journal of Intelligent Engineering and Computing Vol. 1 No. 2 (2026): : June: Technema: Journal of Intelligent Engineering and Computing
Publisher : CV SCRIPTA INTELEKTUAL MANDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The digital transformation of healthcare service organizations requires integrated information systems capable of improving operational efficiency, data accuracy, and service quality. This study examined the effects of Enterprise Resource Planning (ERP) software implementation and system quality on service quality at three Oriskin Clinic branches located in Sentul, Karawang, and West Jakarta. An empirical quantitative design with an explanatory approach was employed. The study involved all 86 employees using the ERP system through a saturated sampling technique. Primary data were collected using a structured Likert-scale questionnaire and analyzed using validity and reliability tests, classical assumption testing, multiple linear regression, coefficient of determination, t-test, and F-test with IBM SPSS Statistics version 27. The results indicate that ERP software implementation has a positive and significant effect on service quality (β = 0.535, p = 0.001), while system quality also exerts a positive and significant effect (β = 0.409, p = 0.001). Simultaneously, both variables significantly influence service quality (F = 1841.430, p = 0.001) and explain 97.8% of its variance (R² = 0.978). These findings demonstrate that effective ERP implementation supported by high system quality substantially enhances operational performance and healthcare service quality in digitally integrated clinical environments.
Pengelolaan Risiko Penurunan Omset Penjualan pada PT Mahottama Aluminium Suryagiri dengan Metode FMEA Wahyu Arif Afandi; Nuria Puspitasari; Riza Hadikusuma; Syamsurizal Syamsurizal; Ratri Kurniasari
Jurnal Inovasi Global Vol. 4 No. 9 (2026): Jurnal Inovasi Global
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jig.v4i9.601

Abstract

PT Mahottama Aluminium Suryagiri mengalami penurunan pendapatan akibat berbagai risiko dalam aktivitas pemasaran dan operasionalnya. Penelitian ini bertujuan untuk mengidentifikasi risiko yang berkontribusi terhadap penurunan pendapatan penjualan, menentukan prioritas risiko menggunakan metode Failure Mode and Effects Analysis (FMEA), serta mengusulkan strategi perbaikan untuk meminimalkan risiko-risiko tersebut. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan pengumpulan data melalui observasi, wawancara, Focus Group Discussion (FGD), dokumentasi, dan kuesioner. Analisis yang dilakukan meliputi identifikasi risiko, penilaian kemungkinan dan dampak, analisis diagram Ishikawa, serta FMEA. Hasil penelitian mengidentifikasi 24 risiko yang diklasifikasikan ke dalam lima kategori: risiko pasar, risiko operasional, risiko sumber daya manusia, risiko keuangan, serta risiko sistem informasi dan teknologi. Risiko dengan prioritas tertinggi adalah persaingan harga dari distributor pesaing dan terbatasnya ketersediaan stok akibat sistem konsinyasi ritel. Hasil FMEA menunjukkan bahwa kurangnya pemantauan rutin terhadap stok ritel dan kemampuan penjualan berbasis nilai (value-based selling) yang belum optimal merupakan prioritas utama untuk perbaikan. Perbaikan yang diusulkan mencakup penerapan pemantauan stok ritel dan pelatihan penjualan untuk meningkatkan kompetensi tenaga penjual. Langkah-langkah perbaikan ini diharapkan dapat mengurangi dampak risiko yang teridentifikasi serta meningkatkan pendapatan penjualan perusahaan.
The Sales Process For Meeting Room Reservations At Hotel Neo Tendean South Jakarta Hana Nurdina; Annisa Nur Hasanah; Taufik Akbar; Fachri Aditya; Nuria Puspitasari
Journal of Business Administration and Entrepreneurship Innovation Vol. 2 No. 2 (2025): Journal of Business Administration and Entrepreneurship Innovation
Publisher : Jurusan Administrasi Niaga Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/baei.v2i02.7901

Abstract

This research examines the sales process for meeting room reservations at Hotel Neo Tendean South Jakarta. The hotel industry in Jakarta, a major business hub, is experiencing significant growth, driven by the high demand for MICE (Meetings, Incentives, Conferences, and Exhibitions) facilities rather than solely tourism. Meeting rooms are crucial amenities, adding value for clients who require comfortable spaces with technical and catering support. Hotel Neo Tendean implements a systematic and structured sales process, from initial promotion via telemarketing to post-event services. This study aims to explain this comprehensive sales procedure, identify the obstacles encountered, and present the solutions implemented. The findings provide practical insights into effective meeting room sales strategies within the hotel industry, contributing to improved service quality and client satisfaction.
Co-Authors Annisa Nur Hasanah Fachri Aditya Hana Nurdina Kurniasari, Ratri Nafisah Oktavianti Ni Made Widhi Sugianingsih Nidia Sofa Riza Hadikusuma Syamsurizal - - Taufik Akbar Wahyu Arif Afandi Wahyudi Utomo