Systematic Literature Review: The Effect of Quality Cost on Defective and Damaged Products in the Manufacturing Industry

Reza Romadhoni (Universitas Sriwijaya)
Suci Aulia Rahmani (Universitas Sriwijaya)
Nur Syafia Alkarima (Universitas Sriwijaya)
Aliya Ameliya (Universitas Sriwijaya)
Sri Maryati (Universitas Sriwijaya)

Formosa Journal of Multidisciplinary Research (FJMR)
Vol. 4 No. 4 (2025): April 2025

This study aims to examine the impact of Quality Cost on defective and damaged products in the manufacturing industry using a Systematic Literature Review (SLR) approach. Twelve scientific articles from 2013 to 2024 were analyzed, focusing on prevention, appraisal, and failure costs. The findings show that higher prevention and appraisal costs effectively reduce product defects, while high external failure costs indicate poor quality control. The study highlights the importance of implementing Total Quality Management (TQM) to improve efficiency and competitiveness. These insights offer practical recommendations for better quality cost management to enhance profitability and customer satisfaction in the manufacturing sector.