Kriez Academy
Vol. 2 No. 11 (2025): Kriez Academy - November

PUBLIC COMMUNICATION QUALITY AND INSTITUTIONAL LEGITIMACY IN REGIONAL PROGRAMS

Fitriana (Universitas Sangga Buana YPKP, Bandung, Indonesia)
Ucu Supriatna (International Women University, Bandung, Indonesia)



Article Info

Publish Date
25 Sep 2026

Abstract

Background: Public Communication Quality and Institutional Legitimacy in Regional Programs addresses an increasingly practical concern in public, social, and community-oriented organizations. Organizations may introduce visible programs, digital tools, or partnership arrangements, yet outcomes remain uneven when responsibilities and feedback routines are weak. This article treats public communication quality as an organizational capability that must be translated into repeatable decisions rather than as a one-time initiative. Aims: The article develops a conceptual framework linking public communication quality with institutional trust, legitimacy, and stakeholder understanding. It also identifies governance conditions and implementation risks that can strengthen or weaken those relationships. Review Approach: An integrative conceptual review is used to connect established perspectives from organizational legitimacy, stakeholder communication, trust formation, and dialogic communication. The manuscript does not claim original survey, interview, experimental, or transaction data. Results and Conclusion: The synthesis identifies four operating mechanisms—message clarity, evidence-backed disclosure, two-way dialogue, and timely response to concerns—and proposes a staged pathway for diagnosis, pilot implementation, review, and scale. The central conclusion is that performance improves when information, decision rights, and learning routines are aligned with the needs of the people who use and deliver the service. Contribution: The contribution is a practical, testable structure for assessing public communication quality in resource-constrained settings without assuming that technology, communication, or formal policy automatically creates capability.

Copyrights © 2025






Journal Info

Abbrev

kriezacademy

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

Description

KRIEZ ACADEMY as a journal that places community development and service as its main focus, is pleased to receive research articles from community service projects. We invite researchers, academics, and practitioners to contribute with research that is not only academically orientated but also has a ...