JURNAL LENTERA BISNIS
Vol. 15 No. 3 (2026): JURNAL LENTERA BISNIS, SEPTEMBER 2026

PENGARUH ONLINE CUSTOMER REVIEW, QUALITY PRODUCT DAN PRICE TERHADAP BUYING DECISION PRODUK KAUS KAKI DI MARKETPLACE

Putu Ivan Krisna Triyasa (Universitas Esa Unggul)
Siti Mariam (Universitas Esa Unggul)
Ahmad Hidayat Sutawidjaya (Universitas Esa Unggul)
Rojuaniah Rojuaniah (Universitas Esa Unggul)



Article Info

Publish Date
21 Sep 2026

Abstract

This study aims to analyze the influence of online customer review, product quality, and price on buying decision on the Shopee marketplace. This study uses a quantitative method with a causal associative approach. The research population is consumers who have purchased sock products through the Shopee marketplace. The research sample was selected using purposive sampling technique. Data collection was carried out through the distribution of questionnaires using the Likert scale. Data analysis was carried out to determine the influence of online customer reviews, product quality, and price on buying decisions, both partially and simultaneously. The results of the study show that online customer review has a positive and significant effect on buying decision. Product quality has a positive and significant effect on buying decision. Price has a positive and significant effect on buying decision. Simultaneously, online customer reviews, product quality, and price have a positive and significant effect on buying decisions. The findings of the study show that customer reviews, product quality, and price suitability are factors that can influence consumer decisions in making purchases through the Shopee marketplace. Further research is recommended to add other variables outside of this study and expand the objects and characteristics of the respondents in order to obtain more comprehensive research results.

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Journal Info

Abbrev

jrlab

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Jurnal Lentera Bisnis (ISSN 2252-9993, e-ISSN 2598-618X) ini merupakan jurnal ilmiah berkala yang terbit berdasarkan kaidah jurnal ilmiah ditujukan untuk mempublikasikan karya ilmiah hasil penelitian, pengembangan dan studi pustaka di bidang ilmu administrasi bisnis meliputi peminatan ilmu bisnis. ...