Indonesian Journal of Strategic Management (IJSM)
Vol 9 No 2 (2026): Indonesia Journal of Strategic Management

Turning Workload into Enthusiasm: Mediating Role of Job Satisfaction in Modern Retail

Rina Masruroh (Universitas Kuningan)
Mia Fatmayanti (Universitas Kuningan)
Aris Budiman (Universitas Kuningan)
Munir Nur Komarudin (Universitas Kuningan)
Abdisamad Abdirahman Omar (African Institute For Multidiscilinary Studies)



Article Info

Publish Date
10 Sep 2026

Abstract

This study examines the effect of work overload and financial compensation on the work enthusiasm of modern minimarket employees, positioning job satisfaction as a mediating variable. Retail work is fast-paced, multitasking, and target-driven, raising concerns that heavy workloads erode employee morale. A survey was conducted on 242 employees drawn by cluster random sampling from 42 outlets in Kuningan Regency, Indonesia, using a 1-10 interval questionnaire. Data were analyzed with path analysis in IBM SPSS 26, complemented by the Sobel test for mediation. The results show that work overload and financial compensation each exert a positive and significant effect on both job satisfaction and work enthusiasm, and that job satisfaction significantly and positively affects work enthusiasm. Job satisfaction significantly mediates the effect of work overload and of financial compensation on work enthusiasm, with the indirect effects exceeding the direct effects. Contrary to the conventional assumption, work overload raised rather than lowered morale, consistent with a challenge-stressor interpretation. The findings suggest that competitive financial rewards and satisfaction-building practices can convert demanding retail workloads into sustained enthusiasm.

Copyrights © 2026






Journal Info

Abbrev

pub

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Indonesian Journal of Strategic Management (IJSM) is a peer-reviewed journal focusing on the exploration and advancement of strategic management theory and practice in diverse organizational and business contexts. IJSM serves as a platform for scholars, researchers, and practitioners to share ...