<![CDATA[Quality management has become an essential approach for schools to strengthen accountability and improve educational performance. This study explores the implementation of quality management policies at State Junior High School 18 Tanjung Jabung Timur, Jambi Province, focusing on practices, supporting factors, challenges, and their contribution to educational improvement. The study employed a qualitative case study design. Data were collected through observations, semi-structured interviews, and document analysis involving school leaders, teachers, administrative staff, committee members, and parents. The data were analyzed through reduction, display, and conclusion drawing, supported by the triangulation of sources and techniques. The findings reveal that quality management practices support better school governance, teacher development, stakeholder collaboration, and service improvement. The study highlights that successful quality management depends on leadership commitment, a collaborative culture, systematic evaluation, and active involvement of stakeholders.]]>
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