JURNAL EKONOMI BISNIS DAN MANAJEMEN (EKO-BISMA)
Vol 5 No 2 (2026): JURNAL EKONOMI BISNIS DAN MANAJEMEN (EKO-BISMA)

STRATEGI BRANDING RUMAH SAKIT DALAM MEMBANGUN KEUNGGULAN KOMPETITIF DI ERA PELAYANAN KESEHATAN MODERN HOSPITAL BRANDING STRATEGIES IN BUILDING COMPETITIVE ADVANTAGE IN THE MODERN HEALTHCARE ERA

Nindirah Septia (Universitas Adhirajasa Reswara Sanjaya)
Ni Luh Putu Adinda Tasya Saraswati (Universitas Adhirajasa Reswara Sanjaya)
Mahesa Krishna (Universitas Adhirajasa Reswara Sanjaya)
Nadia Dara Ayundha (Universitas Adhirajasa Reswara Sanjaya)
Nani Asrini (Universitas Adhirajasa Reswara Sanjaya)
Acep Rohendi (Universitas Adhirajasa Reswara Sanjaya)



Article Info

Publish Date
15 Sep 2026

Abstract

ABSTRACT In an increasingly competitive healthcare industry, hospital branding has become a critical strategic instrument for sustaining competitive advantage. This literature review examines branding strategies adopted by hospitals to build competitive differentiation in the modern healthcare era. A systematic search was conducted through Google Scholar, PubMed, Garuda, and Sinta databases covering publications from 2019–2025, using keywords related to hospital branding, competitive advantage, brand image, digital marketing, and patient loyalty. A total of 30 articles met the inclusion criteria and were analyzed using a narrative review approach. Findings reveal that effective hospital branding encompasses four interrelated dimensions: (1) brand identity and image building, (2) digital marketing and social media utilization, (3) patient experience and service quality enhancement, and (4) brand equity development. Hospitals that integrate these dimensions consistently demonstrate higher patient loyalty, stronger market positioning, and superior competitive performance. The study concludes that branding in healthcare is no longer peripheral but a core strategic capability, particularly as patients increasingly behave as informed consumers who evaluate and compare healthcare providers before seeking care. Keywords: hospital branding, competitive advantage, brand equity, digital marketing, patient loyalty

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Journal Info

Abbrev

EKO-BISMA

Publisher

Subject

Economics, Econometrics & Finance

Description

Marketing Management, Human Resource Management Financial Management, Operation Management, Strategic Management, Supply Chain Management, Leadership, Quality And Innovation Management, Entrepreneurship, Hotel and Turism, Public Relations, Business Economic, E-Business, International Business, ...