Servitia: Journal of Community Service and Engagement
Vol 2 No 1 (2026): August: Servitia: Journal of Community Service and Engagement

Strategi Digital Branding melalui Media Sosial Instagram dalam Membangun Brand Awareness pada UMKM Baso Aci Jiansae

Rizki Rizki (Bina Madani Polytechnic)
Lilian Lilian (Bina Madani Polytechnic)
Eric Eric (Bina Madani Polytechnic)
Yuli Yuli (Bina Madani Polytechnic)



Article Info

Publish Date
27 Aug 2026

Abstract

This study analyzes the implementation of digital branding through Instagram in building brand awareness for the culinary MSME Baso Aci Jiansae. A descriptive qualitative case study approach was employed using interviews, observation, documentation, and literature review. The findings show that the transition from conventional marketing through WhatsApp status, word of mouth, and local product placement to the official Instagram account @basoacijiansae expanded the brand’s digital presence and created a more permanent, visual, and interactive communication channel. The digital branding strategy was constructed through consistent visual elements, including red and yellow colors, Sans Serif typography, graphic symbols, slogans, product visuals, testimonials, and structured feed content. Initial performance indicators showed 15 followers and 145 views on one video, indicating content exposure beyond the existing follower base. Consumer responses also demonstrated early brand recognition and brand recall, particularly through visual identity and associations with spicy culinary products. Overall, Instagram-based digital branding was effective in establishing initial brand awareness, although continuous content consistency, interaction, and performance evaluation remain necessary to strengthen recall and broader market reach among prospective consumers and support future competitive positioning.  

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Journal Info

Abbrev

servitia

Publisher

Subject

Humanities Education Social Sciences Transportation Other

Description

Servitia: Journal of Community Service and Engagement is a peer-reviewed academic journal dedicated to publishing high-quality works in the field of community service and engagement. The journal provides a scholarly platform for academics, researchers, practitioners, and students to disseminate ...