Journal Of Legal Sustainability (JOLS)
Vol. 3 No. 4 (2026): 2026

Pengaruh Kualitas Produk Dan Harga Terhadap Kepuasan Konsumen Pada UMKM Bakso Simas

Elisabeth Tamara Ratu Hutauruk (Universitas Negeri Medan)
Irna Della Br Ginting (Universitas Negeri Medan)
Nataline Simanjuntak (Universitas Negeri Medan)
Tri Ayu Fadilah (Universitas Negeri Medan)
Excaudia Mazmuris Siringo-Ringo (Universitas Negeri Medan)
Deni Adriani (Universitas Negeri Medan)
Putri Kemala Dewi Lubis (Universitas Negeri Medan)



Article Info

Publish Date
07 Oct 2026

Abstract

This study employs a quantitative approach using a survey method involving 40 respondents. The research variables include product quality (X1), price (X2), and consumer satisfaction (Y). Descriptive analysis results show mean scores of 38.95 for product quality, 35.73 for price, and 39.35 for consumer satisfaction. The normality test yielded a significance value of 0.200, indicating that the residuals are normally distributed. The t-test results reveal that product quality does not have a significant effect on consumer satisfaction (significance of 0.369), whereas price has a significant effect (significance of 0.029). The F-test yielded a value of 5.420 with a significance of 0.009, demonstrating that product quality and price simultaneously exert a significant influence on consumer satisfaction. The Adjusted R-Square value of 0.185 indicates that the two independent variables explain 18.5% of the variation in consumer satisfaction, while the remaining 81.5% is influenced by factors outside the research model.

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Journal Info

Abbrev

jols

Publisher

Subject

Law, Crime, Criminology & Criminal Justice

Description

Journal Of Legal Sustainability (JOLS) is published by the EL-EMIR Institute in helping academics, researchers, and practitioners to disseminate their research results. JOLS is a blind peer-reviewed journal dedicated to publishing quality research results in the fields of Civil Law, Economic Law, ...