Journal of Entrepreneurial and Business Diversity
Vol. 4 No. 2 (2026): Journal of Entrepreneurial and Business Diversity (April-June)

The Effect of Live Streaming, Online Customer Reviews, and Free Shipping Promotions on Online Purchase Intention Among Shopee Marketplace Users in Denpasar City

Ni Putu Bela Melinda Dewi (Universitas Warmadewa,Indonesia)
Putu Ayu Sita Laksmi (Universitas Warmadewa, Indonesia)
A.A. Made Indra Wijaya Kusuma (Universitas Warmadewa, Indonesia)



Article Info

Publish Date
08 Oct 2026

Abstract

Purpose:This study analyzes the effects of live streaming, online customer reviews, and free shipping promotions on online purchase intention among Shopee marketplace users in Denpasar City.Methodology:The study used a quantitative design with 100 respondents selected through non-probability sampling. Data were collected through questionnaires and analyzed using multiple linear regression and partial and simultaneous hypothesis tests with SPSS.Findings:Live streaming, online customer reviews, and free shipping promotions simultaneously have a positive and significant effect on online purchase intention. Each variable also has a positive and significant partial effect on purchase intention.Implication:Shopee should improve the attractiveness and interactivity of live streaming, strengthen the credibility and presentation of customer reviews, and design free-shipping promotions that are communicated clearly and early enough to support comfortable purchase decisions.

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Journal Info

Abbrev

jebd

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

The Journal of Entrepreneurship and Business Diversity discusses the role of diversity in increasing innovation and developing healthier entrepreneurial ecosystems under the auspices of PT Keberlanjutan Strategies Indonesia. The Journal of Entrepreneurship and Business Diversity aims to relate to ...