<![CDATA[Administrative services in Epil Barat Village are still carried out conventionally, requiring residents to visit the village office directly to submit administrative letters, obtain public information, and file complaints. This condition results in longer processing times, limited accessibility, difficulty in monitoring administrative processes, and inefficient data management. This study aims to develop a web-based Village Administrative Service Information System that integrates letter services, population data management, information dissemination, and public complaint handling to improve the quality of public service in Epil Barat Village. The system was developed using the Rapid Application Development (RAD) method, comprising Requirements Planning, Design Workshop, and Implementation phases. System modeling employed Business Process Model and Notation (BPMN), Entity Relationship Diagram (ERD), and Unified Modeling Language (UML), including Use Case, Activity, and Class Diagrams. The system supports six user roles: residents, operators, the Welfare Section Head, the Head of General Affairs, the Village Secretary, and the Village Head. Key features include user registration, online letter submission, multi-level verification, village announcements, and public complaint management. Functionality was evaluated using Black Box Testing with the Equivalence Partitioning technique. Results show that the developed system successfully integrates village administrative services into a single platform, accelerates letter submission and verification, improves data management, and enables residents to access services without limitations of distance and time.]]>
Copyrights © 2026
