The Role of the Export Import Document Section in International Trade Collaboration Between CV. Semangat Muda Bersama and PT. Samudra Surabaya Logistic: Peran Bagian Dokumen Ekspor Impor dalam Kolaborasi Perdagangan Perdagangan Internasional antara CV. Semangat Muda Bersama dan PT. Samudra Surabaya Logistic

M. Chusnul Chuluq (Program Studi Teknik Industri, Universitas Muhammadiyah Sidoarjo)
Atikha Sidhi Cahyana (Program Studi Teknik Industri, Universitas Muhammadiyah Sidoarjo)

Indonesian Journal of Innovation Studies
Vol. 27 No. 2 (2026): April

General Background Efficient international trade operations depend heavily on seamless administrative procedures and standardized documentation. Specific Background In export-import activities involving agricultural and processed wood commodities, improper management of shipping documents can disrupt logistics and supply chain flow. Knowledge Gap However, practical evaluation regarding how document management divisions mitigate operational friction and data discrepancies through structured procedures remains understudied in specific logistics partnerships. Aims This study analyzes the operational role of the export-import document division at CV Semangat Muda Bersama in facilitating trade collaboration with PT Samudra Surabaya Logistic while identifying key administrative bottlenecks and strategic solutions. Results The investigation demonstrates that implementing standardized procedures for key trade documents alongside digital platform integration effectively streamlines custom clearance workflows, whereas data verification layers resolve data mismatches and technical server disruptions. Novelty This work provides empirical insight into cross-divisional document coordination by combining qualitative case evaluation with a structured SWOT framework for risk mitigation in regional trade logistics. Implications The findings offer practical frameworks for export-import firms to reduce administrative delays and improve operational efficiency through systematic document validation and digital workflow adoption. Key Findings Highlights Standardized document procedures and digital platforms like CEISA improve operational efficiency in custom clearance. Layered verification and cross-divisional communication effectively resolve data mismatches between invoices and packing lists. Implementing internal backup systems and e-document frameworks mitigates risks associated with external server disruptions. Keywords Export-Import, Administrative Documents, International Trade, Operational Efficiency, SWOT Analysis