Escalate : Economics and Business Journal
Vol. 4 No. 02 (2026): Escalate: Economics and Business Journal

Business Development Strategy at Istana Klasik Laundry

Mardiana (Program Studi Manajemen Bisnis Jurusan Administrasi Bisnis Politeknik Negeri Sriwijaya)
Hadi Jauhari (Program Studi Manajemen Bisnis Jurusan Administrasi Bisnis Politeknik Negeri Sriwijaya)
Raras Risia Yogasnumurti (Program Studi Manajemen Bisnis Jurusan Administrasi Bisnis Politeknik Negeri Sriwijaya)



Article Info

Publish Date
22 Sep 2026

Abstract

This research aims to analyze the production, finance, human resources, and marketing conditions of Istana Klasik Laundry and formulate business development strategies using SWOT analysis and Business Model Canvas. The study used a qualitative approach with descriptive methods. Data were collected through observation, interviews, documentation, and supporting questionnaires administered to six respondents consisting of the owner and employees, with purposive sampling used to select informants. Data were analyzed using IFAS, EFAS, SWOT analysis, and Business Model Canvas. The results showed an IFAS score of 2.4343 and an EFAS score of 2.4737, placing Istana Klasik Laundry in Quadrant I, indicating an aggressive strategy position. The findings indicate that the business can utilize its internal strengths and external opportunities by strengthening digital marketing, operational quality, financial management, human resources, and service development. The integration of SWOT analysis and Business Model Canvas provides a structured basis for improving competitiveness, operational efficiency, and business sustainability

Copyrights © 2026






Journal Info

Abbrev

escalate

Publisher

Subject

Economics, Econometrics & Finance

Description

Escalate invites both empirical and theoretical articles that explore micro and macro phenomena. The journals publication scope encompasses a wide array of domains, including macro and micro economics, business strategy and policy, entrepreneurship, finance and accounting studies, human resource ...