Design of a Car Wash Interior Based on User Experience and Ergonomics Using a One-Stop Shopping Approach

Amanda Rizsky Fuzi Lestari (Universitas Esa Unggul)
Erina Wiyono (Universitas Esa Unggul)

Jurnal Indonesia Sosial Sains
Vol. 7 No. 8 (2026): Jurnal Indonesia Sosial Sains

The automotive industry's development is driving an increasing need for car wash facilities that not only function as places to wash vehicles but also provide customers with a comfortable and convenient experience. This study aims to develop an interior design concept for Carwash99 based on a one-stop shopping approach while considering user experience and ergonomic principles. The study employed a qualitative method with a design research approach involving observation, documentation, and a literature review, and referred to the design methods proposed by J. Christopher Jones. The results showed that implementing the one-stop shopping concept through spatial zoning, interconnections between spaces, circulation planning, and the provision of supporting facilities, such as a waiting area, café, and accessories shop, can optimize customers' waiting time without disrupting operational activities. In addition to improving spatial efficiency, the design creates a more comfortable, safe, and functional environment. Thus, the one-stop shopping concept can serve as an effective approach to designing the interior of a car wash facility oriented toward user experience and ergonomics.