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All Journal Jurnal Indonesia Sosial Sains
Amanda Rizsky Fuzi Lestari
Universitas Esa Unggul
Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Energy Environmental Science Immunology & microbiology Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Neuroscience Physics Social Sciences

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Design of a Car Wash Interior Based on User Experience and Ergonomics Using a One-Stop Shopping Approach Amanda Rizsky Fuzi Lestari; Erina Wiyono
Jurnal Indonesia Sosial Sains Vol. 7 No. 8 (2026): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v7i8.2503

Abstract

The automotive industry's development is driving an increasing need for car wash facilities that not only function as places to wash vehicles but also provide customers with a comfortable and convenient experience. This study aims to develop an interior design concept for Carwash99 based on a one-stop shopping approach while considering user experience and ergonomic principles. The study employed a qualitative method with a design research approach involving observation, documentation, and a literature review, and referred to the design methods proposed by J. Christopher Jones. The results showed that implementing the one-stop shopping concept through spatial zoning, interconnections between spaces, circulation planning, and the provision of supporting facilities, such as a waiting area, café, and accessories shop, can optimize customers' waiting time without disrupting operational activities. In addition to improving spatial efficiency, the design creates a more comfortable, safe, and functional environment. Thus, the one-stop shopping concept can serve as an effective approach to designing the interior of a car wash facility oriented toward user experience and ergonomics.
Co-Authors Wiyono, Erina