Journal of Business, Social and Technology
Vol. 7 No. 4 (2026): Journal of Business, Social and Technology

Internal Communication, Work Environment, Compensation, and Skill Development Associations with Permanent Employee Performance Quality at Cijantung Hospital Jakarta

Herisa Rahmasari (Universitas Sangga Buana YPKP)
Vip Paramarta (Universitas Sangga Buana YPKP)
Farida Yuliaty (Universitas Sangga Buana YPKP)
Kosasih Kosasih (Universitas Sangga Buana YPKP)
Rulia Rulia (Universitas Sangga Buana YPKP)



Article Info

Publish Date
02 Oct 2026

Abstract

Background: Employee performance quality is an important factor in supporting the effectiveness of hospital services. It is influenced not only by individual abilities but also by organizational factors, including internal communication, work environment, compensation, and skill development. Objective: This study aims to analyze the relationship between internal communication, work environment, compensation, and skill development and the performance quality of permanent employees at Cijantung Hospital. Methods: This quantitative study employed a correlational analytical design involving 80 permanent employees selected through total sampling. Data were collected using a Likert-scale questionnaire and analyzed through validity, reliability, classical assumption, Pearson correlation, and multiple linear regression tests. Results: Internal communication was positively and significantly related to employee performance quality (r = 0.528; p = 0.000), as were the work environment (r = 0.488; p = 0.000) and compensation (r = 0.457; p = 0.000). Skill development demonstrated the strongest relationship (r = 0.703; p = 0.000). Multiple linear regression indicated that the four variables were simultaneously significantly related to employee performance quality (F = 32.91; p = 0.000; R² = 0.637), explaining 63.7% of the variance, while 36.3% was attributable to other factors. Conclusion: Improving employee performance quality can be supported by strengthening internal communication, fostering a conducive work environment, providing fair compensation, and implementing sustainable skill development.

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Journal Info

Abbrev

jbt

Publisher

Subject

Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

Description

This journal publishes research articles covering all aspects of information technology, information systems, agricultural technology, computer social and political sciences, and economics that belong to the business, social, and technological ...