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All Journal Jurnal Ners Indo-Fintech Intellectuals: Journal of Economics and Business
Rulia Rulia
Universitas Sangga Buana YPKP
Humanities Economics, Econometrics & Finance Health Professions Medicine & Pharmacology Nursing Social Sciences

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The Effect Of Nurse Competence And Nurse Job Design On Customer Satisfaction And Its Implications On Customer Loyalty Survey At Gaharu Medika Primary Clinic Depok Vivi Pancasari; Y Ony Djogo Ony; Rulia Rulia
Indo-Fintech Intellectuals: Journal of Economics and Business Vol. 4 No. 5 (2024): Indo-Fintech Intellectuals: Journal of Economics and Business (in-Press)
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/ifijeb.v4i5.2202

Abstract

This study aims to analyze the effect of nurse competence and nurse job design on customer satisfaction and the implications for customer loyalty at Primary Clinics. The research method used was a survey by collecting data through questionnaires from 154 respondents who were Primary Clinic patients. Path analysis is used to examine the effect of nurse competence and nurse job design on customer satisfaction, as well as the effect of customer satisfaction on customer loyalty. The results of the study show that the competence of nurses has a positive and significant effect on customer satisfaction at Primary Clinics. Nurse job design also has a positive and significant influence on customer satisfaction. Nurse competence and job design have a positive and significant effect simultaneously on customer satisfaction at Primary Clinic. Customer satisfaction has a positive and significant effect on customer loyalty at Primary Clinics. The implication of this finding is that Primary Clinics need to continue to strengthen nurse competencies and design adequate nurse work in order to increase customer satisfaction levels. Increased customer satisfaction can help build long-term customer loyalty, which is key to Klinik Pratama's long-term success in retaining and attracting more patients. Pratama Clinic needs to continuously monitor and improve the competence of nurses and working conditions of nurses to ensure an optimal customer experience and maintain customer loyalty on an ongoing basis.
Pengaruh Aspek Manajemen Program Penanggulangan Tuberkulosis Paru, Pengetahuan Masyarakat, dan Aksesibilitas Masyarakat terhadap Capaian Penemuan Kasus Penderita Tuberkulois Paru Ageng Prasetia; Kosasih Kosasih; Rulia Rulia
Jurnal Ners Vol. 9 No. 4 (2025): OKTOBER 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v9i4.49324

Abstract

Pulmonary tuberculosis remains a major public health challenge in Indonesia, with suboptimal case detection rates. This study aims to analyze the influence of program management aspects, community knowledge, and community accessibility on the achievement of pulmonary tuberculosis case detection at community health centers (Puskesmas) in Sukabumi Regency. This research employed a quantitative approach using a census method, involving 58 respondents responsible for tuberculosis programs. Data were collected through interviews, questionnaires, and document analysis, and were subsequently analyzed using multiple linear regression. The findings indicate that all three independent variables program management aspects, community knowledge, and community accessibility have a positive and statistically significant influence, both simultaneously and partially, on the achievement of pulmonary tuberculosis case detection (p < 0.05). The coefficient of determination (R²) of 87.4% demonstrates that the combination of these variables explains a substantial portion of the variance in case detection achievement. These results suggest that improvements in program management, community education, and access to health services are critical to enhancing early detection of tuberculosis at the primary healthcare level.
Co-Authors Ageng Prasetia Djogo, Ony Kosasih Kosasih Vivi Pancasari