<![CDATA[Fulfilling access to population administration services for people with disabilities is an important part of the implementation of inclusive public services. Although the digitization of services continues to grow, the accessibility of digital services has not fully accommodated the needs of various types of disabilities. This study aims to analyze the fulfillment of access to population administration services for people with disabilities in West Sulawesi and formulate the concept of inclusive services through the integration of Artificial Intelligence (AI) and Web Content Accessibility Guidelines (WCAG). The research uses socio-legal methods with legislative, conceptual, and social-empirical approaches. Data were obtained through document studies, observations, and interviews with the Disdukcapil of Polewali Mandar, Mamuju, and Central Mamuju Regencies (1-2 informants each), the Ombudsman of the Republic of Indonesia Representative of West Sulawesi Province (2 informants), and people with disabilities who are members of the West Sulawesi Disability Movement (4 informants). The results of the study show that direct services have implemented several forms of affirmative services, such as service priorities, mentoring, and direct services to the community. However, the available digital services are still general and not fully accessible for various types of disabilities. This study offers AI-WCAG as a conceptual design to support digital population administration services that are easier to perceive, operate, understand, and access according to the needs of people with disabilities. The development of this model requires collaboration between institutions and the involvement of people with disabilities in the design and evaluation of services.]]>
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