Ilmu Administrasi Publik
Vol 15, No 2 (2025)

Service Quality, Compliance, and Awareness of Illegal Parking among Motorcycle Users: A Survey for Parking Management and Enforcement

Muh. Darwis (Universitas Negeri Makassar)
Afni Afni (Universitas Negeri Makassar)
Nasir Nasir (Universitas Negeri Makassar)



Article Info

Publish Date
31 Dec 2026

Abstract

This study examines how motorcycle users perceive the service quality of official parking, how consistently they comply with official parking rules and protect their vehicles, and how aware they are of the problems of illegal parking and supportive of its regulation, in order to inform parking management and enforcement : A cross-sectional survey of 61 motorcycle users used a 20-statement questionnaire (five-point agreement scale) grouped into perceived quality of official parking, compliance and self-protection, and awareness and support for regulation. Analyses comprised means, agreement percentages, Cronbach’s alpha, correlations, multiple regression, and two exploratory paired contrasts. : Responses were uniformly favorable: 87% of answers were agree or strongly agree, and domain means were high (M = 4.03 to 4.15). Every respondent agreed that they park in the official area, and locking the handlebar was the most endorsed behavior (M = 4.30). The lowest-rated items were CCTV effectiveness (M = 3.77), orderly layout (M = 3.77), and support for firm, regular enforcement (M = 3.80). Respondents endorsed norms (M = 4.21) more than strict enforcement (M = 3.80), t(60) = 4.15, p < .001. Compliance and self-protection correlated with awareness and support for regulation (r = .63, p < .001) and with perceived quality (r = .40, p = .001); in regression, only awareness remained significant (β = .595, p < .001; perceived quality β = .055, p = .660; R² = .395). Internal consistency of the domain indices was low (alpha = .31 to .48), and responses are self-reported and concentrated at the top of the scale, so the findings are indicative and the associations exploratory. Managers can prioritize visible security and layout features and explain the rationale of enforcement, since compliance is more closely tied to awareness than to perceived quality. The study joins perceived service quality, compliance behavior, and attitudes toward illegal parking and enforcement in one survey of motorcycle users, showing that compliance follows awareness more closely than perceived quality and that support for enforcement lags behind support for norms.

Copyrights © 2025






Journal Info

Abbrev

iap

Publisher

Subject

Economics, Econometrics & Finance Other

Description

Jurnal ini akan tetap diterbitkan dua kali dalam setahun yang akan menghadirkan tulisan ilmiah dalam bidang ilmu administrasi publik. Jurnal ini adalah media publikasi untuk menyalurkan karya ilmiah para dosen, teoritisi dan praktisi di bidang administrasi publik, serta pemerhati administrasi ...