Trending: Jurnal Manajemen dan Ekonomi
Vol. 4 No. 4 (2026): Oktober: Trending: Jurnal Manajemen dan Ekonomi

Apakah Hedonic Motivation, Electronic Word of Mouth, dan Electronic Service Quality menentukan Pembelian Ulang Produk Fashion di Shopee?

Ananda Putri Widi Rachmawati (Universitas Duta Bangsa Surakarta)
Rayhan Gunaningrat (Universitas Duta Bangsa Surakarta)
Triana Triana (Universitas Duta Bangsa Surakarta)



Article Info

Publish Date
01 Oct 2026

Abstract

The rapid growth of e-commerce has made Shopee the leading platform in Indonesia, with fashion as its largest transaction category; however, retaining customers to make repeat purchases remains a strategic challenge. This study aims to examine the effect of hedonic motivation, electronic word of mouth (e-WOM), and electronic service quality on repeat purchase of fashion products at Shopee, both partially and simultaneously. This research employs a quantitative causal approach using a cross-sectional design. Data were collected through structured questionnaires distributed online via Google Form to 100 respondents selected by purposive sampling, using a five-point Likert scale. Data were analyzed using multiple linear regression through the SEM-PLS method with SmartPLS and SPSS software, including validity and reliability tests, classical assumption tests, and hypothesis testing (t-test and F-test). The findings reveal that hedonic motivation, e-WOM, and electronic service quality each have a positive and significant effect on repeat purchase, with electronic service quality contributing the strongest influence. Simultaneously, the three variables explain 51.1% of the variation in repeat purchase. These results imply that creating a holistic shopping experience that integrates emotional pleasure, credible social validation, and superior electronic service is key to fostering customer loyalty and repeat purchases.

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Journal Info

Abbrev

Trending

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

kajian-kajian aktual seputar bidang manajemen dan bisnis dalam perspektif ekonomi konvensional maupun ekonomi syariah. Kajian-kajian tersebut diharapkan dapat memperkaya khasanah keilmuan di bidang manajemen dan bisnis sehingga dapat menjadi salah satu referensi bagi para akademisi, pemangku ...