<![CDATA[This study's objective is to identify capability gaps and provide standardized improvement recommendations to support Indonesian higher education institutions' digital transformation roadmap. It was achieved by measuring the information technology (IT) governance capability levels across all 11 processes within the Build, Acquire, and Implement (BAI) domain of the COBIT 2019 framework in one Indonesian higher education institution. Utilizing a qualitative case study design, data collection involved semi-structured interviews with five purposively sampled key IT stakeholders and a comprehensive review of internal operational documents. Data analysis followed a five-stage protocol, converting qualitative compliance findings into quantitative maturity metrics based on COBIT 2019 scoring criteria. The findings reveal an asymmetric capability landscape in which five processes focusing on requirements, solution building, organizational change, knowledge, and project management achieved the target capability level 3 (Defined). On the other hand, six operational processes failed to meet the benchmark, with four processes stalling at level 2 (Managed) and two at level 1 (Initial) due to a lack of formal standard operating procedures, missing configuration baselines, and severe personnel constraints. These results imply that imposing rigid governance frameworks amid critical resource shortages can induce administrative compliance traps that degrade operational agility. Consequently, the study recommends that resource-constrained public institutions prioritize lightweight, scalable documentation aligned with actual staffing capacity. Lagging process maturity possibly indicates a rational, survival-driven prioritization of immediate operational demands over formal administrative workflows.]]>
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