KARMAPATI (Kumpulan Artikel Mahasiswa Pendidikan Teknik Informatika) ISSN: 2252-9063
Vol. 15 No. 3 (2026): ONGOING : Karmapati Vol 15 No 3 Tahun 2026

Pragmatic User Experience Gaps in a Balinese Mask Virtual Museum

I Nyoman Tri Anindia Putra (Universitas Pendidikan Ganesha)
Anny Yuniarti (Institut Teknologi Sepuluh Nopember)
Hadziq Fabroyir (Institut Teknologi Sepuluh Nopember)
Ketut Sepdyana Kartini (Institut Bisnis dan Teknologi Indonesia)



Article Info

Publish Date
08 Oct 2026

Abstract

A virtual museum of Balinese masks combines three-dimensional collections with spatial navigation and cultural information. This article examines the pragmatic user-experience profile of the museum across three development iterations, focusing on perspicuity, efficiency, and dependability. A descriptive secondary analysis uses an author-supplied corrected summary of aggregate User Experience Questionnaire (UEQ) means and maps documented interface functions to possible evaluation tasks. From iterations I to III, perspicuity increased from 1.15 to 2.10, efficiency from 1.30 to 2.15, and dependability from 1.10 to 1.70. The efficiency–dependability gap increased from 0.20 to 0.45, while the perspicuity–dependability gap rose from 0.05 to 0.40. These differences are arithmetic comparisons of rounded means, not estimates from paired individual responses. Because multiple features changed between iterations and respondent identities are unavailable, the patterns cannot establish a causal effect, statistical significance, or an observed navigation failure. They instead motivate specific checks of transition feedback, predictable return actions, and correspondence between collection objects and information panels.

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