International Journal of Management Research and Economics
Vol. 4 No. 4 (2026): November : International Journal of Management Research and Economics

Employee Experience and Organizational Commitment in Enhancing Employee Retention in the Hospitality Industry

Ayu Suwita Yanti (Institut Pariwisata dan Bisnis Internasional)
I Made Darsana (Institut Pariwisata dan Bisnis Internasional)



Article Info

Publish Date
02 Nov 2026

Abstract

This study aims to examine the effect of employee experience on employee retention with organizational commitment as a mediating variable in the hospitality industry in Bali. A quantitative approach with an explanatory research design was employed. Data were collected through questionnaires from 250 employees working in hotels, resorts, villas, and tourist accommodation businesses selected using purposive sampling. The data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results show that employee experience has a positive and significant effect on organizational commitment (β = 0.684; p < 0.001) and employee retention (β = 0.391; p < 0.001). Furthermore, organizational commitment has a positive and significant effect on employee retention (β = 0.417; p < 0.001). The mediation analysis indicates that organizational commitment mediates the relationship between employee experience and employee retention (β = 0.285; p < 0.001). These findings indicate that positive employee experiences not only directly encourage employees to remain with the organization but also strengthen retention through increased organizational commitment. The study implies that retention strategies in the hospitality industry should focus on creating positive employee experiences, strengthening organizational commitment, and developing sustainable employment relationships

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Journal Info

Abbrev

Ijmre

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

E-business, Knowledge Management, Management Accounting, Management Control System, Management Information System, International Business, Economics, Business Economics, Business Ethics and Sustainable, and ...