Jurnal Humaniora : Jurnal Ilmu Sosial, Ekonomi dan Hukum
Vol. 10 No. 1 (2026): April 2026

The Influence of Online Travel Agents (OTAs) on Hotel Room Sales Performance

Nilazarni Nilazarni (Universitas Muhammadiyah Aceh)
Aida Fitri (Universitas Muhammadiyah Aceh)
Harbiyah G Harbiyah G (Universitas Muhammadiyah Aceh)



Article Info

Publish Date
30 Apr 2026

Abstract

This study aims to examine and analyze the influence of Online Travel Agents (OTAs) on hotel room sales performance by reviewing several important aspects such as online visibility, pricing competitiveness, customer reviews, and ease of booking access. This research applies a quantitative approach. The total sample in this study consisted of 100 respondents, including hotel management staff and customers who have made hotel reservations through OTA platforms. The sample size was determined using the Slovin formula. Data collection was conducted using a probability sampling technique with a simple random sampling method. Hypothesis testing was carried out using multiple linear regression analysis with a confidence level of 95% (α = 0.05). The results of this study indicate that the utilization of Online Travel Agents has a positive and significant effect on hotel room sales performance. Partially, online visibility has a significant influence on increasing room bookings. Pricing competitiveness shows a positive effect on customers’ booking decisions. Customer reviews also play an important role in influencing hotel room sales. Furthermore, ease of access to booking features significantly affects the increase in hotel occupancy rates. Simultaneously, these four factors significantly influence hotel room sales performance. These findings indicate that optimizing OTA platforms can be an effective strategy for improving hotel marketing performance and increasing room sales.

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Journal Info

Abbrev

humaniora

Publisher

Subject

Humanities Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Focusing on culture, economy, and law because it is seen from the perspective of Indonesia, especially in Aceh. The humanities journal provides a platform for case studies and analysis, publishing articles that are useful for people and advancing humanities studies. Issues are published two times ...