Marsiurupan: Journal of Community Development and Empowerment
Vol. 1 No. 2 (2026): Marsiurupan: Journal of Community Development and Empowerment

Digital-Based Innovations in Nagari Administrative Services to Improve the Quality of Public Services in Pasaman Regency

Qays Jundana (Universitas PGRI Sumatera Barat, Padang, Indonesia)
As'ari As'ari (Pemerintah Nagari Limo Koto, Padang, Indonesia)
Irwan Irwan (Universitas PGRI Sumatera Barat)
Zusmelia Zusmelia (Universitas PGRI Sumatera Barat)
Felia Siska (Universitas PGRI Sumatera Barat)



Article Info

Publish Date
14 Oct 2025

Abstract

This article discusses digital-based nagari administrative service innovation as an effort to improve public service quality in Limo Koto Nagari, Bonjol District, Pasaman Regency. The article was developed using a descriptive qualitative approach based on an internship conducted at the Limo Koto Nagari Government Office. The approach involved direct observation, participation in administrative service activities, and documentation during the internship. The focus covered administrative service processes, the use of digital technology, data and archive management, service information delivery, implementation constraints, and efforts to improve service quality. The observations indicate that digital technology has been utilized for population data management, administrative document preparation, incoming and outgoing correspondence recording, and digital archive storage and retrieval. These practices help organize administrative workflows, accelerate document retrieval, and support data accuracy. Nevertheless, digitalization has not eliminated all service constraints. Incomplete requirements, discrepancies in identity data, limitations in facilities and infrastructure, and uneven digital literacy among residents remain challenges.

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Journal Info

Abbrev

marsiurupan

Publisher

Subject

Description

Marsiurupan: Journal of Community Development and Empowerment in Simalungun. “Marsiurupan” means mutual aid or helping one another. This word is derived from the root word “urip” or “urup” (to help). Gotong Royong: Reflects the spirit of togetherness and cooperation among residents to ...