Jurnal Riset Ilmiah
Vol. 3 No. 10 (2026): SINERGI : Jurnal Riset Ilmiah, Oktober 2026

ANALISIS TINGKAT KEPUASAN PASIEN BERDASARKAN KUALITAS PELAYANAN KESEHATAN PADA PASIEN RAWAT JALAN

Baharuddin Baharuddin (Poltekkes Kemenkes Aceh)
Anasril Anasril (Poltekkes Kemenkes Aceh)
Khairunnisak Khairunnisak (Poltekkes Kemenkes Aceh)



Article Info

Publish Date
23 Oct 2026

Abstract

The quality of hospital services has a very close relationship with patient satisfaction. Health services and service quality are very important to realize patient satisfaction in health services. Outpatient services at Teungku Peukan Regional Hospital. This study aims to analyze the level of patient satisfaction based on the quality of health services in outpatients at Teungku Peukan Regional Hospital, Southwest Aceh. This type of research is an analytical survey, the design used is a cross-sectional study. Respondents in this study were all patients who received outpatient services at Teungku Peukan Regional Hospital, Southwest Aceh, totaling 84 people. The research instrument used was a questionnaire. Data analysis used the chi-square test. The results showed that the dimensions of health service quality at Hospital were all in the good category. The level of outpatient satisfaction was in the satisfied category. There was a significant relationship between the dimensions of Tangibles, Reliability, Responsiveness, Assurance, and Empathy with the level of outpatient satisfaction with a p-value <0.05 (p-value = 0.000). It is recommended that health workers in outpatient units at hospitals be disciplined in paying attention to the right time and be more efficient in providing health services to patients so that patients do not have to wait long in line.

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Journal Info

Abbrev

SINERGI

Publisher

Subject

Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

Description

SINERGI : Jurnal Riset Ilmiah accomodates original research, or theoretical papers. We invite critical and constructive inquiries into wide range of fields of study with emphasis on interdisciplinary approaches: Humanities and Social sciences, that include: Engineering, Economics, Health, Social, ...