JOURNAL OF SCIENCE AND SOCIAL RESEARCH
Vol. 9 No. 5 (2026): October (2026)

PENGARUH KOMPETENSI KARYAWAN DAN KUALITAS PELAYANAN TERHADAP KEPUASAN WISATAWAN DI TAMAN WISATA ALAM SICIKE-CIKE

Handayani M. Kudadiri (Unknown)
Fahmi Sulaiman (Unknown)



Article Info

Publish Date
13 Oct 2026

Abstract

This reseach focuses on the effect ofemployee competence and service quality on tourist satisfaction at Taman Wisata Alam Sicike-cike. The study used quantitative data and multiple linear regresision to examine the proposed relationships. Sixty tourists were selected as respondents from a population of 153 visitors recorded during January-March 2026. Before the main analysis, the questionnaire was checked for validity and reliability. The result show that employee competence has a positive and significant  effect on tourist satisfaction (coefficient = 0.349; t = 4.684; p = 0.000) service quality also shows a positive and significant effec (coefficient = 0.258; t = 3.725; p = 0.000) the joint test gives F + 128.105 with p = 0.000 the square value of 0.818 indicates that employee competence and service quality explain 81.8% of the varition in tourist satisfaction. Employee competence has the larger standardized beta coefficient, indicating the stronger contribution in this model

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Journal Info

Abbrev

JSSR

Publisher

Subject

Computer Science & IT Economics, Econometrics & Finance Education Social Sciences

Description

Journal of Science and Social Research is accepts research works from academicians in their respective expertise of studies. Journal of Science and Social Research is platform to disclose the research abilities and promote quality and excellence of young researchers and experienced thoughts towards ...