PENGARUH LINGKUNGAN KERJA DAN PEMBERIAN INSENTIF TERHADAP KINERJA KARYAWAN DIVISI AFTER SALES SERVICE PT SALINDO BERLIAN MOTOR

Sifa Anggriani
Mahmud Syarif
Desy Tri Anggarini

Ekonis : Jurnal Ekonomi dan Bisnis
Vol 28, No 2 (2026): JURNAL EKONOMI DAN BISNIS (EKONIS)

Abstract: This study aims to analyze the effect of the work environment and incentive provision on the performance of employees in the After Sales Service Division of PT Salindo Berlian Motor Jakarta. The study employed a quantitative approach using a survey method. The population consisted of 34 employees, and all members of the population were selected as the research sample using a saturated sampling technique. Data were collected through a questionnaire based on a Likert scale. The data were analyzed using validity and reliability tests, classical assumption tests, multiple linear regression analysis, t test, F test, and the coefficient of determination. The results indicate that all research instruments were valid and reliable. The classical assumption tests confirmed that the data were normally distributed and free from multicollinearity and heteroscedasticity. The resulting regression equation was Y = 4.251 + 0.658X1 + 0.279X2. Partially, the work environment had a positive and significant effect on employee performance, with a significance value of 0.000 0.05 and a regression coefficient of 0.658. Incentive provision also had a positive and significant effect on employee performance, with a significance value of 0.022 0.05 and a regression coefficient of 0.279. Simultaneously, the work environment and incentive provision had a significant effect on employee performance, with an F value of 124.424 and a significance value of 0.000 0.05. The Adjusted R Square value of 0.882 indicates that the two independent variables explained 88.2% of the variation in employee performance, while the remaining 11.8% was explained by other variables outside the scope of this study. Based on these findings, it can be concluded that the work environment and incentive provision have a positive and significant effect on the performance of employees in the After Sales Service Division of PT Salindo Berlian Motor Jakarta.Keywords: work environment, incentive provision, employee performance, after-sales service.