The Effect of Work Discipline, Individual Characteristics, and Organizational Culture on Employee Performance at the Bengkulu City Land Office (ATR/BPN)

Delta Aknesia Putri (Universitas Dehasen Bengkulu)
Ida Anggriani (Universitas Dehasen Bengkulu)
Yun Fitriano (Universitas Dehasen Bengkulu)

Jurnal Ekonomi, Manajemen, Bisnis, dan Akuntansi
Vol. 3 No. 1 (2026): Oktober

This study was motivated by the importance of improving employee performance to support the effectiveness of public services. Employee performance is influenced by various internal organisational factors, including work discipline, individual characteristics, and organisational culture. Optimal employee performance is essential for enhancing service quality at the Bengkulu City Land Office (ATR/BPN), a government institution responsible for land administration and services. This study aimed to examine the partial and simultaneous effects of work discipline, individual characteristics, and organisational culture on employee performance at the Bengkulu City Land Office. This study employed a quantitative correlational research design. The study population consisted of 94 employees, all of whom were included as research respondents through a saturated sampling technique. The results demonstrated that work discipline, individual characteristics, and organisational culture had positive and significant effects on employee performance. Partially, work discipline had a significant effect on employee performance, with a significance value of 0.001 < 0.05. Individual characteristics also had a significant effect, with a significance value of 0.004 < 0.05, while organisational culture had a significant effect, with a significance value of 0.003 < 0.05. Simultaneously, work discipline, individual characteristics, and organisational culture had a significant effect on employee performance, as indicated by an F-statistic of 16.373 and a significance value of 0.004 < 0.05. The coefficient of determination (R²) was 0.774, indicating that 77.4% of the variation in employee performance was explained by work discipline, individual characteristics, and organisational culture, while the remaining 22.6% was attributable to other factors not examined in this study. Therefore, it can be concluded that strengthening work discipline, developing positive individual characteristics, and fostering a supportive organisational culture can improve employee performance at the Bengkulu City Land Office (ATR/BPN).