Data : Journal of Information Systems and Management
Vol. 3 No. 4 (2025): October 2025

Shopee Platform Integration and Fashion Retailer Performance in Purworejo Regency: The Mediating Role of Order Fulfillment Capability

Abdullah Al Ma'mun Sarwar (Multimedia University)
Nuswantoro Setyadi Pradono (Universitas Abadi Karya Indonesia)
C. Tri Widiastuti (Universitas Persatuan Guru Republik Indonesia Semarang)



Article Info

Publish Date
31 Oct 2025

Abstract

E-commerce platform integration offers opportunities for micro and small retailers to improve business performance, yet the mediating role of operational capabilities remains underexplored. This study examined whether order fulfillment capability mediates the relationship between Shopee platform integration and business performance among fashion retailers in Purworejo Regency, Indonesia. Grounded in the resource-based view and dynamic capabilities perspective, a cross-sectional survey involved 250 purposively selected retailers operating active Shopee stores. Data were collected using a 15-item, five-point Likert-scale questionnaire and analyzed through structural equation modeling with 5,000 bootstrap samples. Results indicated that platform integration significantly predicted order fulfillment capability (β = 0.382, p < .001) and business performance (β = 0.291, p < .001). Order fulfillment capability also positively predicted business performance (β = 0.347, p < .001). The indirect effect was significant (β = 0.133, 95% CI [0.064, 0.208]), supporting partial mediation. These findings highlight order fulfillment capability as an important mechanism linking digital platform integration to business performance. The study contributes empirical evidence supporting capability-based explanations of digital commerce performance among resource-constrained retailers.

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Journal Info

Abbrev

data

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management

Description

Data : Journal of Information Systems and Management with ISSN Number 3031-0008 (Online) published by Indonesian Scientific Publication, is a leading open-access and peer-reviewed scientific journal dedicated to publishing high-quality research in the field of information systems and management. ...