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Data : Journal of Information Systems and Management
Published by PT Penerbit Ilmiah Indonesia
ISSN : -     EISSN : 30310008     DOI : https://doi.org/10.61978/data
Core Subject : Science,
Computer Science & IT Decision Sciences, Operations Research & Management
Data : Journal of Information Systems and Management with ISSN Number 3031-0008 (Online) published by Indonesian Scientific Publication, is a leading open-access and peer-reviewed scientific journal dedicated to publishing high-quality research in the field of information systems and management. Since its establishment, Data has been committed to advancing knowledge and understanding of the integration between information systems and management in a global context. The journal publishes research articles, technical papers, theoretical studies, and case studies that undergo rigorous peer review to ensure the highest standards of academic integrity and originality.
Arjuna Subject : Ilmu Komputer (semua kategori) - Sistem Informasi
Articles 43 Documents
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Analysis of the Effectiveness of M-Tax in Providing Certificate Services (PP 23) for North Bekasi Di KPP Pratama Umkm Taxpayers Safitri, Risqy Indah
Data : Journal of Information Systems and Management Vol. 1 No. 1 (2023): October 2023
Publisher : Indonesian Scientific Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/data.v1i1.59

Abstract

In this digital era, tax has an online-based application called m-tax. M-Taxes is a mobile application-based jasa.go.id site portal. DJP stated that the m-tax application was developed to make it easier for taxpayers to get more personal, easy and fast services via cellphone. Objective: To analyze m-tax in providing Certificate Services (PP 23) at KPP Pratama North Bekasi based on an analysis of effectiveness, obstacles faced and efforts made to overcome obstacles. Method: This research is qualitative descriptive. Data collection using observation, documentation and interviews. Results: That m-tax in providing Certificate Services (PP 23) at North Bekasi KPP Pratama is still not effective because there are still many taxpayers who do not know about the m-tax application due to the lack of information and outreach provided, this is based on achieving the goal , integration and adaptation. The obstacle faced is that socialization is not comprehensive enough because there are still many taxpayers who lack information so that the majority of taxpayers do not use the m-tax application to obtain a Certificate (PP 23). Efforts must be made to carry out comprehensive outreach so that taxpayers can get good information.
Analysis Of The Effectiveness Of Pmse Vat Collection Based On The Tax Directorate's Instructions In Increasing Tax Revenue At The Primary Tax Offce Of West Bekasi Ida Seran, Willigis
Data : Journal of Information Systems and Management Vol. 1 No. 1 (2023): October 2023
Publisher : Indonesian Scientific Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/data.v1i1.64

Abstract

Through law Number 2 of 2020, the Indonesian government began to impose taxes on Trading Transactions Through the Electronic System (PMSE). The phenomenon behind this research is the many obstacles that caused the realization of PMSE VAT revenue in certain years to fail in meeting the targets set by the government; 99.13% in 2019 and 85.17% in 2020. Only in 2021 the PMSE VAT revenue exceeded the target, i.e. 101.39%. Meanwhile, the number of registered Taxable Entrepreneurs (PKP) continues to increase every year. This study was conducted to analyze the effectiveness of PMSE VAT collection based on the instructions of the Directorate of Taxes in increasing tax revenue at the Primary Tax Offce of West Bekasi in 2019-2021. In this study the author used Duncan's theory of effectiveness (in Sterrs 1985: 53) which states that to assess the effectiveness of a tax, certain criteria are required, such as realization of goals, integration, and adaptation. The approach used in this research is a qualitative approach with a descriptive method. Data was collected through observation, documentation and interviews. The results of this study indicate that PMSE VAT collection has been going well but not yet fully effective because in certain years it did not reach the target due to several obstacles experienced by the Primary Tax Offce of West Bekasi, including inadequate infrastructure, and low awareness and knowledge of PMSE VAT.
Effectiveness of Online Tax Services Via www.pajakonline.jakarta.go.id Mulatsih, Trisni Dwi
Data : Journal of Information Systems and Management Vol. 1 No. 1 (2023): October 2023
Publisher : Indonesian Scientific Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/data.v1i1.65

Abstract

Online tax services through the BAPENDA website are one of the policies of the Directorate General of Taxes (DGT) so that taxpayers can complete their taxes electronically. Based on Circular number SE – 42 /PJ/2017, online tax service is an electronic system provided by the Directorate General of Taxes or other parties appointed by the Directorate General of Taxes to be used by taxpayers who want to manage their taxes electronically through DJP Online and Electronic service provider. In compiling this thesis, the author used descriptive research methods. The results show that online tax services hrough www.pajakonline.jakarta.go.id are the right strategy to increase local tax revenues because this service really helps taxpayers save time and costs, learn features on the website, reduce paper use, and reduce mobility during the Covid-19 pandemic. However, there are still internal barriers in terms of technology, namely inaccessibility of the website, network errors, and unstable electricity, while external obstacles include the lack of understanding and knowledge of taxpayers about TI. Efforts that have been made by the tax authority are conducting campaigns to the public directly or through the Bapenda website on how to use online tax services. Tutorials such as how to register and how to apply for a tax deduction online have also been created. To further improve online services, campaigns should be increased and counseling should also be provided so that taxpayers are more aware and better understand online tax services.
The Role of Information Technology in Increasing the Effectiveness of Taxation at the Jakarta Kemayoran Pratama Tax Service Office Prastiwi, Mela
Data : Journal of Information Systems and Management Vol. 1 No. 1 (2023): October 2023
Publisher : Indonesian Scientific Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/data.v1i1.66

Abstract

This study discusses the effectiveness of the use of Information Technology in improving the tax system at the Tax Office pratama jakarta kemayoran. The purpose of this study was to analyze the effectiveness of the use of Information Technology in improvin g the tax system at the Tax Office Pratama Jakarta Kemayoran, analyze the entity inhibiting the effectiveness of the use of Information Technology in improving the tax system at the Tax Office Pratama Jakarta Kemayoran and analyze the entity driving the effectiveness of the use of Information Technology in improving the tax system at the Tax Office Pratama Jakarta Kemayoran. The research methods used for this study are descriptive qualitative. Data collection using observation, interviews, and documentation. The results of this research for KPP Pratama Jakarta Kemayoran prepare the availability of computer units in accordance with service needs. It can be said that the effectiveness of the service is due to the availability of 7 units of computers and can be used by wp itself. the system and mechanism of taxpayer database storage is very confidential and only located at the DGT headquarters. to improve the effectiveness of taxation using several programs, software, and applications including: service TPT program, tax amnesty program, voluntary disclosure program (PPS), etc. The obstacles faced are from the taxation of this online system, because there are still taxpayers who do not understand the online system of taxation from the way it operates so that it can take time to learn things related to taxation. Efforts that can be done is to continue to improve performance, especially in terms of delivering comprehensive education and socialization so that taxpayers can know well the latest information, especially taxation.
Analysis of the Implementation of E-Invoice 3.0 in Increasing Taxpayer Compliance at Kpp Pratama Bandar Lampung Dua Suendra, Astria Adetasya Putri
Data : Journal of Information Systems and Management Vol. 1 No. 1 (2023): October 2023
Publisher : Indonesian Scientific Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/data.v1i1.67

Abstract

In order to realize a safe, orderly, just and prosperous nation's life, it is necessary for the state to have sources of income, one of which is in the form of Value Added Tax (VAT). However, the emergence of the COVID-19 pandemic has greatly shaken the Indonesian economy. The state must increase its spending to contain the epidemic and maintain the economy. The drag on tax and state revenues has been another challenge. Therefore, on October 1, 2020, the Directorate General of Taxes (DGT) officially launched the e-faktur application version 3.0 with the aim of making it easier for taxpayers to fulfill their tax obligations which is expected to increase taxpayer compliance and increase state revenue. The purpose of this study was to analyze the implementation of e-faktur 3.0, the obstacles to implementing efaktur 3.0, and the efforts made to overcome these obstacles in order to increase taxpayer compliance at the Primary Tax Office of Bandar Lampung Dua. Data collection methods used in this study were observation, interviews, documentation and literature study. This study used the theory of George C. Edward III which carries the variables of communication, resources, disposition, and bureaucratic structure. The results showed that the implementation of e-faktur 3.0 has fulfilled all the variables needed to improve taxpayer compliance. Meanwhile, the inhibiting factors are the frequent occurrence of errors or maintenance in applications and counseling or campaign regarding the implementation of e-faktur 3.0 which cannot be carried out face-to-face due to the COVID-19 pandemic. The efforts of the Primary Tax Office of Bandar Lampung Dua in overcoming these obstacles are to provide a consultation or help desk and online media for taxpayers.
The Effect of Using Wordwall Game Application Media on Economics Subjects on Student Learning Outcomes at SMA Negeri 2 Sanga Desa Lestari, Ayu; Rachmawati, Diana Widh; Toyib, Muhammad
Data : Journal of Information Systems and Management Vol. 2 No. 1 (2024): January 2024
Publisher : Indonesian Scientific Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/data.v2i1.126

Abstract

In this study, the problems found in the field are that the teaching and learning process is not optimal because students experience a form of learning difficulties related to characteristic, personality and study habits or students who excel below their ability level (wordwaall game). By applying synectic learning media, it is expected to overcome or at least direct adjustments to the problems faced by students. This study aims to determine the learning interest of grade XI IPS 1 students in economic growth and development at SMA Negeri 2 Sanga Desa. The method used in this study is the experimental method. Based on the results of the study, the results of the student wordwall game test showed that the average student who experienced it was 85.66% in the experimental class. In the synectic model category, the average student activity is 46.66% and in the experimental class learning outcomes students have an average Student activeness is 46.66%. The overall increase that occurred in students after applying wordwall game media synectic learning in the experimental class had an average of 85.66% or in the creteria "Improving / influential". In the results of the hypothesis carried out by researchers using a simple regression formula, this study there is an influence of wordwall games on the interest of high school students in economics subjects at SMA Negeri 2 Sanga Desa on the material of economic growth and development obtained t_(count =) 7.277>t_(table=)1.697 which means Ha is accepted while Ho is rejected. This study has an influence on other factors. Thus, this study shows that there is an influence of wordwall games on high school students' interest in economics subjects at SMA Negeri 2 Sanga Desa.
The Role Of Mobile Banking In Improving Service Efficiency To Customers In The Digital Era Helmi, Sulaiman; Adelia; Trisninawati; Rianawati, Dian; Wedadjati , Ratna Sesotya
Data : Journal of Information Systems and Management Vol. 2 No. 2 (2024): April 2024
Publisher : Indonesian Scientific Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/data.v2i3.285

Abstract

This paper explores the impact of Mobile Banking services, specifically the BSB Mobile application, on customer satisfaction and operational efficiency at Bank Sumsel Babel. As Mobile Banking becomes increasingly vital in the digital era, offering greater convenience and speed, this study investigates how the BSB Mobile application affects these aspects of banking service. The research aims to evaluate the effectiveness of the BSB Mobile application in enhancing customer service and reducing operational errors. It addresses a gap in existing literature by providing fresh insights into the specific challenges and benefits experienced by Bank Sumsel Babel. To achieve this, a qualitative research approach was employed, involving three months of direct observation at the Bank Sumsel Babel Tanjung Raja Sub-Branch, complemented by in-depth interviews with both staff and customers. Additionally, a thorough literature review was conducted to support the analysis. The findings reveal that the BSB Mobile application positively influences customer satisfaction by decreasing wait times and improving transaction accuracy. However, it also highlights persistent issues with network connectivity and application usability. The study concludes that while the BSB Mobile application contributes to improved customer satisfaction and operational efficiency, continuous enhancements are required to address these technical challenges. The main implication of this research is that Mobile Banking can significantly boost banking operations, provided that technological reliability and effective user training are prioritized to overcome existing limitation.
Evaluation of the Effect of Tracking System Quality on Customer Satisfaction: Evidence from Logistics Companies in Cameroon Diangha, Ngoata sylvanus; Jomi Sambilla, Jervis; Claudia Nwiyoh , Gablak
Data : Journal of Information Systems and Management Vol. 2 No. 4 (2024): October 2024
Publisher : Indonesian Scientific Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/data.v2i3.286

Abstract

The purpose of this study was to analyze the role of tracking systems quality on customer satisfaction focusing on selected logistics companies in Cameroon. Specifically, it examines the influence of perceived ease of use, perceived value, and perceived usefulness on customer satisfaction. The study adopted a quantitative research design. Primary data was extracted using a self-administered questionnaire to 200 customers of logistic companies in Cameroon residing within the towns of Douala, Limbe, Buea, and Yaoundé. After cleaning the data and realizing the measurement model assessment, the regression analysis was employed to test the study hypothesis. The study findings reveal that the tracking system's perceived usefulness, ease of use, and perceived value respectively influenced logistics firms' customer satisfaction positively.  Therefore, by developing a tracking system that adds value to customers in terms of convenience, time, and cost-saving and that is easy to use, logistics managers and operators can effectively boost consumer satisfaction with their service which could lead to loyalty, referrals, and will help increase firms’ performance. The contribution of this paper is to examine a specific aspect of logistic service quality which is the tracking system service quality in Cameroon that has been given minimal attention. This is to help developers create adaptable systems, and improve customer satisfaction and loyalty
Classification Of South Sumatra Songket Woven Fabric Motifs Using Deep Learning Alika, Aka; Mirza, ⁠Haidar; Andri; ⁠Ferdiansyah
Data : Journal of Information Systems and Management Vol. 2 No. 2 (2024): April 2024
Publisher : Indonesian Scientific Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/data.v2i3.313

Abstract

The application of a Deep Learning model to classify songket woven cloth motifs from South Sumatra reflects the richness of local culture through its diverse motifs. The main challenge faced is the difficulty in distinguishing various songket motifs due to their complexity and wide variety of designs. This research aims to: (1) develop an effective Deep Learning model for classifying songket woven fabric motifs, (2) measure the accuracy and performance of the model, and (3) assess the implications of this model for cultural preservation and the textile industry. The research method employs the SEMMA (Sample, Explore, Modify, Model, and Assess) approach in the data mining process, which includes five phases: data sampling, data exploration, data modification, data modeling, and model evaluation. Songket motif image data is collected, processed, and modeled using the YOLO (You Only Look Once) algorithm for accurate predictions. Data analysis is conducted to assess the model's accuracy, precision, recall, and F1-score. The research results show that the developed system is capable of accurately classifying songket motifs, confirming the effectiveness of Deep Learning models in overcoming this challenge. These findings have significant implications for cultural preservation and textile industry applications, highlighting the potential of Deep Learning technology in processing and analyzing traditional textile data.
Analysis of Product, Promotion and People Marketing Mix on Customer Decisions in the Use of Mobile Banking at Bank Mandiri Prabumulih South Sumatra Province Inpress Market Branch Office Yanto, Rudi; Helmi, Sulaiman; Trisninawati; Sharif, M. Amiruddin
Data : Journal of Information Systems and Management Vol. 2 No. 3 (2024): July 2024
Publisher : Indonesian Scientific Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/data.v2i3.332

Abstract

Competition in the banking industry in Indonesia is getting tighter with the number of banking institutions operating. To compete, banks need to have a competitive advantage through the adoption of information technology and quality services. Bank Mandiri, especially Prabumulih Inpress Market Branch Office, has implemented mobile banking as one of the efforts to improve services to customers. However, the effectiveness of the marketing mix (products, promotions, and people) in encouraging customers' decisions to use mobile banking services still needs further research. This study aims to investigate the influence of marketing mix strategy on the decision to use mobile banking at Bank Mandiri Prabumulih Inpress Market Branch Office. Through the analysis of primary data collected from customers, this study is expected to provide deeper insights into the factors that affect mobile banking adoption. The results of the research are expected to make a strategic contribution in increasing the effectiveness of the promotion and use of mobile banking services, as well as strengthening Bank Mandiri's image in the eyes of customers.

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