<![CDATA[Purpose – This study aims to analyze the effect of perceived organizational support (POS) on organizational citizenship behavior (OCB), with work-life balance as a mediating variable. The research seeks to examine how organizational support and employees’ ability to balance work and personal life contribute to improving positive organizational behaviors. Design/Methodology/Approach – This study employs a quantitative research approach. The research was conducted among employees of PT Agrinas Palma Nusantara (Persero) Malang Branch. A census (saturated sampling) technique was applied, involving 98 employees who met the research criteria as respondents. Data were collected through questionnaires and analyzed using the Partial Least Squares (PLS) method with SmartPLS 3.0 software. Findings – The findings indicate that perceived organizational support has a significant positive effect on organizational citizenship behavior. Furthermore, POS has a significant positive effect on work-life balance, and work-life balance significantly influences OCB. The results also demonstrate that work-life balance mediates the relationship between perceived organizational support and organizational citizenship behavior. These findings highlight that stronger organizational support and better work-life balance encourage employees to demonstrate higher levels of OCB. Originality/Value – This study contributes to human resource management literature by emphasizing the mediating role of work-life balance in explaining the relationship between perceived organizational support and organizational citizenship behavior. The findings provide practical implications for organizations in developing employee-centered management practices that strengthen organizational support, improve work-life balance, and enhance overall organizational effectiveness.]]>
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