<![CDATA[This study aims to examine and analyze the influence of competence and psychological empowerment on employee performance through organizational citizenship behavior as a mediating variable at the South Sulawesi Provincial Education Office. This study used a quantitative approach with a survey method of 78 employees. Data were collected through questionnaires and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with the help of SmartPLS 4. The results showed that competence had a positive and significant effect on employee performance, while psychological empowerment did not have a significant effect on employee performance. Organizational citizenship behavior had a positive and significant effect on employee performance. Competence and psychological empowerment also had a positive and significant effect on organizational citizenship behavior. Furthermore, organizational citizenship behavior was able to mediate the influence of competence and psychological empowerment on employee performance. Organizational citizenship behavior acted as a partial mediator in the relationship between competence and employee performance and as a full mediator in the relationship between psychological empowerment and employee performance. These findings emphasize the importance of strengthening competence, psychological empowerment, cooperation, responsibility, and voluntary participation in improving employee performance.]]>
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