This study aims to examine and analyze the influence of Transformational Leadership and Psychological Safety on Innovative Work Behavior through Knowledge Sharing as a mediating variable at the Makassar Type B Customs and Excise Supervision and Service Office. The study used a quantitative approach with 126 employees as respondents. Data were collected through a questionnaire using a Likert scale and analyzed using the Structural Equation Modeling–Partial Least Squares (SEM-PLS) method. The results showed that Transformational Leadership had a positive but insignificant effect on Innovative Work Behavior, while Psychological Safety had a positive and significant effect on Innovative Work Behavior. Knowledge Sharing had a positive and significant effect on Innovative Work Behavior. Transformational Leadership and Psychological Safety each had a positive and significant effect on Knowledge Sharing. Furthermore, Knowledge Sharing was proven to positively and significantly mediate the effect of Transformational Leadership on Innovative Work Behavior with a full mediation pattern, and positively and significantly mediate the effect of Psychological Safety on Innovative Work Behavior with a partial mediation pattern. Research findings show that strengthening innovative work behavior can be done through creating a sense of psychological safety and strengthening a culture of knowledge sharing, while Transformational Leadership will be more effective in encouraging innovative behavior when it is able to increase Knowledge Sharing among employees.
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