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All Journal JURNAL ECONOMINA Advances in Human Resource Management Research
Heslina Heslina
Sekolah Tinggi Ilmu Ekonomi Makassar Bongaya, Indonesia
Economics, Econometrics & Finance

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Leadership and Implementation of Total Quality Management (TQM) on Employee Performance with the Mediating Role of Motivation Yana Fajriah; Syamsul Alam; Edy Jumady; Heslina Heslina; Reski Arianty Akob
Advances in Human Resource Management Research Vol. 4 No. 1 (2026)
Publisher : Yayasan Pendidikan Bukhari Dwi Muslim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60079/ahrmr.v4i1.780

Abstract

Purpose: This study aims to examine the effects of leadership and Total Quality Management (TQM) on employee performance, with motivation as a mediating variable, at the Regional Drinking Water Company (Perumda Air Minum) in Makassar City. Research Method: This research employed a quantitative causal-explanatory approach. The population consisted of 163 permanent employees, and a census sampling technique was applied, in which all employees were selected as respondents. Data were collected via questionnaires and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS software. Results and Discussion: The findings indicate that leadership has a positive and significant effect on employee performance and employee motivation. TQM also positively and significantly affects employee performance and motivation. Furthermore, motivation has a significant positive effect on employee performance. Motivation was shown to mediate the relationships between leadership and performance, as well as between TQM and performance. These results suggest that effective leadership practices and the consistent implementation of TQM can improve employee motivation, ultimately enhancing organizational performance. Implications: The organization should strengthen leadership, improve employee engagement, maintain continuous quality improvement, and develop motivational strategies such as rewards, recognition, and career development programs. These actions are expected to enhance employee productivity and service quality.
The Influence of Emotional Intelligence and Organizational Support on Personnel Performance Mediated by Work Motivation at the Security Intelligence Directorate of the South Sulawesi Regional Police Firhan Musfar Firhan; Yana Fajriah; Heslina Heslina
JURNAL ECONOMINA Vol. 5 No. 10 (2026): JURNAL ECONOMINA, Oktober 2026
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi 45 Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/economina.v5i10.4492

Abstract

This study aims to examine and analyze the effects of emotional intelligence and organizational support on personnel performance through work motivation as a mediating variable at the Directorate of Intelligence and Security of the South Sulawesi Regional Police. This study employed a quantitative approach using a survey method. The population consisted of 327 personnel, with a sample of 77 respondents determined using the Slovin formula at a 10% margin of error. Data were collected through questionnaires and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS 4. The results indicate that emotional intelligence and organizational support have positive and significant effects on work motivation. Emotional intelligence, organizational support, and work motivation also have positive and significant effects on personnel performance. Furthermore, work motivation positively and significantly mediates the effect of emotional intelligence on personnel performance as well as the effect of organizational support on personnel performance. Work motivation serves as a complementary partial mediator in both relationships because the direct and indirect effects are significant and have the same positive direction. These findings indicate that strengthening emotional intelligence, organizational support, and work motivation is important for improving personnel performance.  
The Effect of Career Development and Perception of Organizational Support on Employee Retention Through Job Satisfaction at The Regional Revenue Agency of South Sulawesi Province Sumawati Sumawati; Hasbiyadi Hasbiyadi; Heslina Heslina
JURNAL ECONOMINA Vol. 5 No. 10 (2026): JURNAL ECONOMINA, Oktober 2026
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi 45 Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/economina.v5i10.4593

Abstract

This study aims to analyze the influence of career development and perceived organizational support on employee retention, both directly and through job satisfaction as a mediating variable at the Regional Revenue Agency of South Sulawesi Province. The study used a quantitative approach with primary data obtained through distributing questionnaires to 65 respondents. Data analysis was conducted using the Structural Equation Modeling–Partial Least Squares (SEM-PLS) method with the help of SmartPLS. The results showed that career development had a positive but insignificant effect on employee retention, while perceived organizational support and job satisfaction had a positive and significant effect on employee retention. Career development and perceived organizational support each had a positive and significant effect on job satisfaction. The results of the mediation test showed that job satisfaction was able to fully mediate the effect of career development on employee retention, while in the relationship between perceived organizational support and employee retention, job satisfaction acted as a partial mediator. These findings emphasize the importance of job satisfaction as a mechanism linking career development and perceived organizational support with employee retention.
The Effect of Transformational Leadership and Psychological Safety on Innovative Work Behavior Through Knowledge Sharing as a Mediation Variable at the Customs and Excise Supervision and Service Office, Type B Madya Pabean Makassar Bayu Febrianto; Yana Fajriah; Heslina Heslina
JURNAL ECONOMINA Vol. 5 No. 10 (2026): JURNAL ECONOMINA, Oktober 2026
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi 45 Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/economina.v5i10.4679

Abstract

This study aims to examine and analyze the influence of Transformational Leadership and Psychological Safety on Innovative Work Behavior through Knowledge Sharing as a mediating variable at the Makassar Type B Customs and Excise Supervision and Service Office. The study used a quantitative approach with 126 employees as respondents. Data were collected through a questionnaire using a Likert scale and analyzed using the Structural Equation Modeling–Partial Least Squares (SEM-PLS) method. The results showed that Transformational Leadership had a positive but insignificant effect on Innovative Work Behavior, while Psychological Safety had a positive and significant effect on Innovative Work Behavior. Knowledge Sharing had a positive and significant effect on Innovative Work Behavior. Transformational Leadership and Psychological Safety each had a positive and significant effect on Knowledge Sharing. Furthermore, Knowledge Sharing was proven to positively and significantly mediate the effect of Transformational Leadership on Innovative Work Behavior with a full mediation pattern, and positively and significantly mediate the effect of Psychological Safety on Innovative Work Behavior with a partial mediation pattern. Research findings show that strengthening innovative work behavior can be done through creating a sense of psychological safety and strengthening a culture of knowledge sharing, while Transformational Leadership will be more effective in encouraging innovative behavior when it is able to increase Knowledge Sharing among employees.
The Effect of Digital Competence and Sispena System Quality on the Performance of Paud Assessors in Makassar City Through the Perception of Usefulness as a Mediation Variable in Ban-Pdm of South Sulawesi Province Faizal Nurdin; Jannati Tangngisalu; Heslina Heslina
JURNAL ECONOMINA Vol. 5 No. 10 (2026): JURNAL ECONOMINA, Oktober 2026
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi 45 Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/economina.v5i10.4682

Abstract

This study aims to analyze the influence of Digital Competence and SISPENA System Quality on the Performance of Early Childhood Education (PAUD) Assessors in Makassar City through Perceived Usefulness as a mediating variable at BAN-PDM South Sulawesi Province. The study used a quantitative approach with a population of 75 PAUD assessors in Makassar City. All population members were sampled through a saturated or census sampling technique. Data were collected using a questionnaire with a Likert scale and analyzed using the Structural Equation Modeling–Partial Least Squares (SEM-PLS) method with the help of SmartPLS. The results showed that Digital Competence had a positive but insignificant effect on Assessor Performance and Perceived Usefulness. SISPENA System Quality had a positive and significant effect on Assessor Performance and Perceived Usefulness. Perceived Usefulness also had a positive and significant effect on Assessor Performance. The results of the mediation test showed that Perceived Usefulness was unable to significantly mediate the effect of Digital Competence on Assessor Performance, while Perceived Usefulness was able to positively and significantly mediate the effect of SISPENA System Quality on Assessor Performance. These findings indicate that the improvement in Assessor Performance is more determined by the quality of the system and the perceived benefits of using SISPENA than by Digital Competence directly.
Co-Authors Bayu Febrianto Edy Jumady Faizal Nurdin Firhan Musfar Firhan Hasbiyadi Hasbiyadi Jannati Tangngisalu Reski Arianty Akob Sumawati Sumawati Syamsul Alam Yana Fajriah