Analisis Manajemen Stres Kerja dan Strategi Coping Karyawan Kantin Bu Rajin di Universitas Pamulang dalam Menghadapi Jam Padat (Peak Hours)

Meyta Nopita Sari (Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Pamulang)
Syani Aulya (Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Pamulang)
Danina Madya Ratri (Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Pamulang)
Ria Aulia (Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Pamulang)

Journal of Business Economics and Management
Vol. 3 No. 2 (2026): Oktober-Desember

This study aims to analyze work stress management and coping strategies used by canteen employees at Universitas Pamulang when facing peak hours. A qualitative approach with a descriptive method is used to understand the sources of work-related pressure, employees’ experiences, and the ways they respond to service demands when customer numbers increase. Data collection is planned through observation, semi-structured interviews, and documentation. The data are analyzed through data reduction, data presentation, and conclusion drawing. The study focuses on increasing workloads, limited service time, employee coordination, stress management, and coping strategies used in demanding work situations. This research is expected to provide insight into employees’ experiences of work stress and serve as a consideration for improving work management and supporting smooth canteen operations.