Tourism and Hospitality Insights
Vol. 2 No. 2 (2026)

The Influence of Service Quality and Price on Visitor Satisfaction in Restaurant and Hotel

I Kadek Andika Suryadiana Putra (Unknown)
I Gusti Nyoman Wiantara (Unknown)
I Made Gede Darma Susila (Unknown)



Article Info

Publish Date
31 Jul 2026

Abstract

Introduction: Service quality and price influence guest satisfaction at the Istana Nelayan Restaurant at the Hotel Melamun Lovina Singaraja, Bali. This study aims to determine the effect of service quality and price on guest satisfaction at the Istana Nelayan Restaurant at the Hotel Melamun Lovina Singaraja, Bali. Methods: The study population consisted of 727 guests from August, September, and October, and the Slovin formula was used to obtain a sample size of 90 respondents. The data collection methods used in this study were descriptive qualitative with a stylistic approach. The results of this study indicate that service quality has a positive and significant impact on guest satisfaction at the Hotel Melamun Lovina Singaraja. Price also has a positive and significant impact on guest satisfaction at the Hotel Melamun Lovina Singaraja. Good service quality and competitive prices simultaneously impact guest satisfaction at the Hotel Melamun Lovina Singaraja. Results: The research findings show that the quality of service provided by employees and the pricing set by hotel management have a positive and significant impact on hotel performance, as measured by the number of guests staying. Conclusion: These findings are expected to serve as a guide for hotel management to continue to prioritize the quality of service and pricing offered to guests, as well as the satisfaction of each guest who stays.

Copyrights © 2026






Journal Info

Abbrev

THI

Publisher

Subject

Humanities Environmental Science Social Sciences

Description

Tourism and Hospitality Insights is an international peer-reviewed journal dedicated to advancing knowledge and fostering scholarly exchange in the fields of tourism and hospitality. The journal serves as a dynamic platform for the dissemination of cutting-edge research, theoretical developments, ...