<![CDATA[So far, residents of Tempuran Village have submitted complaints manually through the RT head or by visiting the village office, resulting in less efficient reporting and limited transparency. This research aims to create an Android-based Pantau Desa app that simplifies complaint submission and enables real-time status updates via Firebase Cloud Messaging (FCM). The system development follows the Waterfall approach within the Research and Development (R&D) framework, covering needs analysis, design, implementation, testing, and maintenance. Built with Flutter, the app uses Firebase Firestore for data storage and FCM for notifications. Testing involved Black Box Testing, Integration Testing, and User Acceptance Test (UAT). All test cases in Black Box and Integration Testing were successfully completed. The UAT, conducted with 25 participants (20 residents and 5 village officials), yielded average scores of 4.55 (90.95%) from residents and 4.49 (89.87%) from officials, classified as Very Good. These findings indicate that the Pantau Desa app is suitable for use as an Android-based platform for community complaints, enhancing ease of reporting, improving status management effectiveness, and increasing transparency in village public services.]]>
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