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All Journal METHOMIKA: Jurnal Manajemen Informatika & Komputerisasi Akuntansi
Ulfiatul Rosidah
Universitas Yudharta Pasuruan
Computer Science & IT Economics, Econometrics & Finance

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Perancangan dan Implementasi Sistem Manajemen Status Pengaduan Warga Terintegrasi Notifikasi Firebase Cloud Messaging (FCM) Ulfiatul Rosidah; Ahmad Zulham Fahamsyah Havy
METHOMIKA: Jurnal Manajemen Informatika & Komputerisasi Akuntansi Vol. 10 No. 2 (2026): METHOMIKA: Jurnal Manajemen Informatika & Komputersisasi Akuntansi
Publisher : Universitas Methodist Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46880/jmika.Vol10No2.pp841-854

Abstract

So far, residents of Tempuran Village have submitted complaints manually through the RT head or by visiting the village office, resulting in less efficient reporting and limited transparency. This research aims to create an Android-based Pantau Desa app that simplifies complaint submission and enables real-time status updates via Firebase Cloud Messaging (FCM). The system development follows the Waterfall approach within the Research and Development (R&D) framework, covering needs analysis, design, implementation, testing, and maintenance. Built with Flutter, the app uses Firebase Firestore for data storage and FCM for notifications. Testing involved Black Box Testing, Integration Testing, and User Acceptance Test (UAT). All test cases in Black Box and Integration Testing were successfully completed. The UAT, conducted with 25 participants (20 residents and 5 village officials), yielded average scores of 4.55 (90.95%) from residents and 4.49 (89.87%) from officials, classified as Very Good. These findings indicate that the Pantau Desa app is suitable for use as an Android-based platform for community complaints, enhancing ease of reporting, improving status management effectiveness, and increasing transparency in village public services.
Co-Authors Ahmad Zulham Fahamsyah Havy