<![CDATA[This study aims to find out the relationship between the quality of outpatient services, which includes the dimensions of reliability, assurance, tangible, empathy, and responsiveness, and the satisfaction of BPJS Kesehatan patients at the Internal Medicine Clinic of Sumber Waras Hospital. Method: This study uses a quantitative approach with a cross-sectional design. The research was conducted from April to August 2026 at the Internal Medicine Clinic of Sumber Waras Hospital. The study sample consisted of 115 BPJS Kesehatan patients selected using purposive sampling technique. Data collection was done using a questionnaire based on SERVQUAL dimensions and patient satisfaction indicators. Data analysis was conducted univariately and bivariately using the Chi-Square test with a significance level of α = 0.05. Most respondents said they were satisfied with the service, which was 109 respondents (94.8%), while 6 respondents (5.2%) said they were not satisfied. The Chi-Square test results showed a significant relationship between reliability and patient satisfaction (p=0.006), assurance (p=0.021), empathy (p=0.013), and responsiveness (p=0.002). Meanwhile, the tangible dimension did not show a significant relationship with patient satisfaction (p=0.603). There is a relationship between reliability, assurance, empathy, and responsiveness with the satisfaction of BPJS Health patients, while tangible is not significantly related to patient satisfaction]]>
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