<![CDATA[This study analyzes the implementation of digital services through the Mobile JKN application at Bati Community Health Center, South Central Timor Regency, Indonesia. A descriptive qualitative approach involved nine purposively selected informants representing management, service staff, and community members. Data were collected through semi-structured interviews, observation, and document review, then analyzed through data reduction, data display, and conclusion drawing and verification. Trustworthiness was assessed through source and method triangulation. Analysis covered communication, resources, implementer dispositions, and bureaucratic structure. Findings indicate that outreach occurred at registration counters and community health posts. Informants reported staff readiness, equipment availability, positive acceptance, and leadership support. However, limited connectivity, smartphone ownership, digital literacy, and language barriers constrained application use, requiring continued manual services. Relocation to a better-equipped building was not accompanied by adequate connectivity. Direct complaints were handled through recording, verification, and resolution or coordination with BPJS Kesehatan. Implementation remains suboptimal despite organizational support. Improvements should integrate connectivity into facility planning, strengthen practical assistance in languages users understand, including local languages, and clarify procedures during digital access disruptions.]]>
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