Indonesian Journal of Innovation Science and Knowledge
Vol. 3 No. 4 (2026): IJISK 2026

Pengaruh Strategi Sromosi Dan Komunikasi Pemasaran Terhadap Kepuasan Konsumen Di Johanes Store

Muhamad Haidar (Program Studi Manajemen, Fakultas Bisnis, Universitas Pertiwi)
Widya Lelisa Army (Universitas Pertiwi)
Setiawati Setiawati (Universitas Pertiwi)



Article Info

Publish Date
13 Oct 2026

Abstract

This study aims to analyze the effects of Promotion Strategy and Marketing Communication on Consumer Satisfaction at Johanes Store. The study employed a quantitative approach using a survey method. The population and sample consisted of 48 Johanes Store consumers in 2026, selected using a saturated sampling technique. Data were collected through questionnaires and analyzed using SPSS through validity, reliability, descriptive statistical, classical assumption, multiple linear regression, t-test, F-test, and coefficient of determination analyses. The results show that Promotion Strategy has a significant effect on Consumer Satisfaction, with a t-value of -3.320 and a significance level of <0.001. Marketing Communication has a positive and significant effect on Consumer Satisfaction, with a t-value of 6.105 and a significance level of <0.001. Simultaneously, Promotion Strategy and Marketing Communication have a significant effect on Consumer Satisfaction, with an F-value of 94.853 and a significance level of <0.001. The R value of 0.899 indicates a very strong relationship, while the R-square value of 0.808 indicates that 80.8% of the variance in Consumer Satisfaction can be explained by Promotion Strategy and Marketing Communication, while the remaining 19.2% is explained by other factors outside the model. Thus, all three research hypotheses are supported. However, the partial effects should be interpreted cautiously due to high multicollinearity, as indicated by a correlation of 0.977 between the independent variables and a VIF value of 21.804. These findings emphasize the importance of integrating Promotion Strategy and Marketing Communication to improve Consumer Satisfaction.

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Journal Info

Abbrev

ijisk

Publisher

Subject

Agriculture, Biological Sciences & Forestry Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Indonesian Journal of Innovation Science and Knowledge adalah jurnal yang menerbitkan artikel penelitian yang mencangkup multidisiplin, yang meliputi : Humaniora dan ilmu sosial, ilmu politik kontemporer, ilmu pendidikan, ilmu agama dan filsafat, ilmu teknik, bisnis dan ekonomi, Koperasi, teknologi, ...