<![CDATA[This study aims to examine and analyze the effect of service quality dimensions, including tangible, empathy, responsiveness, reliability, and assurance, on outpatient satisfaction at the Obstetrics and Gynecology Polyclinic of Pulang Pisau Regional General Hospital. This research employed a quantitative approach with a cross-sectional study design. Data were collected through a structured Likert-scale questionnaire administered to 73 outpatient respondents selected using a purposive sampling technique. Ordinal data were transformed into interval scales using the Method of Successive Interval (MSI) and analyzed using multiple linear regression with the assistance of SPSS software. The descriptive analysis results showed that service quality was perceived as good, with an average score of 3.84, while patient satisfaction was categorized as satisfied, with an average score of 3.84. Simultaneously, the five dimensions of service quality had a significant effect on patient satisfaction (F = 520.079; p < 0.001) with a coefficient of determination (R²) of 97.5%. Partially, reliability had the most dominant positive effect on patient satisfaction (β = 0.789; t = 8.567; p = 0.000), followed by responsiveness (β = 0.169; t = 2.878; p = 0.005). Meanwhile, assurance showed a significant negative coefficient (β = -0.108; t = -2.012; p = 0.048), while tangible and empathy did not have a significant effect. The hospital is recommended to strengthen technical reliability and improve the responsiveness of medical personnel to enhance patient satisfaction.]]>
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