Kinerja Badan Penanggulangan Bencana Daerah Dalam Penanganan Bencana Erupsi Letusan Gunung Lewotobi Laki-Laki Pada Masyarakat Terdampak Di Desa Hokeng Jaya Kabupaten Flores Timur

Yokobus Karolus Bilo Gizi (Universitas Nusa Cendana Kupang)
Ajis Salim Adang Djaha (Universitas Nusa Cendana Kupang)
Ardy Yosafat Pandie (Universitas Nusa Cendana Kupang)
Maria Magdalena Lino (Universitas Nusa Cendana Kupang)

Cendekia: Jurnal Ilmu Sosial, Bahasa dan Pendidikan
Vol. 6 No. 4 (2026): November : CENDEKIA: Jurnal Ilmu Sosial, Bahasa dan Pendidikan

This qualitative case study aims to describe the performance of the East Flores Regional Disaster Management Agency (BPBD) in handling communities affected by the Mount Lewotobi Laki-laki eruption and identify its supporting and inhibiting factors. Focusing on responsiveness indicators (Dwiyanto, 2008), data were collected through interviews, observations, and documentation with 13 purposive informants, then analyzed using the Miles and Huberman model. Findings show that BPBD conducted evacuations, set up shelters, distributed aid, and provided grievance mechanisms. However, responsiveness was sub-optimal due to delayed assistance, mismatched logistics, uneven information distribution, and weak complaint follow-up. Performance was supported by community solidarity, assistance from central/regional government, TNI/Polri, and personnel dedication. Inhibiting factors included limited human resources, budget, and infrastructure, geographical constraints, incomplete disaster databases, sectoral ego, and relocation resistance. Strengthening HR capacity, formulating specific SOPs, updating databases, and participatory relocation are needed.